Here are 100 books that Soundtracks fans have personally recommended if you like
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Raised in a Belgian retail store, exceptional customer service was a daily conversation topic with my parents. This upbringing made customer experience a natural part of who I am. Realizing the rarity of such service in the broader world, I delved into studying consumer behavior and how companies can respond effectively. Now, I'm deeply involved in the customer experience field, having authored six books and co-founded Nexxworks, an inspiration agency. I share all my insights freely on social channels, driven by a life goal to help everyone become more customer-centric starting tomorrow.
I am big fan of Shep Hyken and his work. Shep is an incredibly enthusiastic customer experience storyteller, possessing a knack for providing very practical advice to businesses. In this book, he zooms in on one of the most crucial aspects of customer relationships: loyalty.
I fully agree with Shep's viewpoint that many organizations overly concentrate on acquisition, overlooking the fact that cultivating loyal fans and even ambassadors is essential for long-term success.
How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.
Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from…
I’m passionate about customer experience because it’s the number-one reason businesses succeed or fail. Regardless of the size (or budget!) of your company, you can set yourself apart—and create superfan customers!—by focusing on being exceptional in the areas that really matter. I grew up watching my dad prioritize customer service, first as a fast-food restaurant manager and then at a car dealership, and I know firsthand that how you treat your employees and your customers makes all the difference!
Never Lose A Customer Again is my go-to recommendation for readers that are interested in learning the psychology behind customer loyalty. Joey Coleman details the eight emotional stages that customers go through in the 100 days following a purchase and how you can strategically anticipate their reactions to strengthen your relationships. Everyone that has read Never Lose A Customer Again has told me that it’s helped them improve their relationships with everyone in their lives, not just their prospects and customers.
Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.
Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences.
While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of…
I’m passionate about customer experience because it’s the number-one reason businesses succeed or fail. Regardless of the size (or budget!) of your company, you can set yourself apart—and create superfan customers!—by focusing on being exceptional in the areas that really matter. I grew up watching my dad prioritize customer service, first as a fast-food restaurant manager and then at a car dealership, and I know firsthand that how you treat your employees and your customers makes all the difference!
John Ruhlin is the expert in strategic gifting, and I know this from firsthand experience! A few years ago, I posted on my Facebook page that I was looking for a new blender and needed some recommendations. Several friends chimed in with suggestions. Two days later, a large box arrived: inside was a fancy new Vitamix blender. I started a yearlong CXO engagement with Experience.com a couple of weeks earlier. The note on the gift-wrapped blender said, “Good luck blending your new role as a tech executive with mom life and keynote speaking! I’m rooting for you, as always. John.” In Gift-ology, you’ll learn how to become an exceptional gift-giver like John that will create “wow” experiences for your customers.
Does it feel like you work in a "red ocean filled with sharks?" Eat or be eaten. Fierce competition. Continual battling over scarce resources.
What if there was another path? What if you could create your own blue oasis where profits are higher, marketing is as natural as breathing, and competition is nearly nonexistent? This nirvana can be a reality when you practice the principles of Giftology. In this unusual un-marketing resource you’ll discover…
*Why Giftology isn’t an expense…it’s an investment that can pay off with huge dividends. *How to practice Giftology on a tight budget… it’s easy and very…
I’m passionate about customer experience because it’s the number-one reason businesses succeed or fail. Regardless of the size (or budget!) of your company, you can set yourself apart—and create superfan customers!—by focusing on being exceptional in the areas that really matter. I grew up watching my dad prioritize customer service, first as a fast-food restaurant manager and then at a car dealership, and I know firsthand that how you treat your employees and your customers makes all the difference!
Human-Centered Communicationhas had a huge impact on my speaking career and business strategies.Among many lessons in this book, authors Ethan Beute and Stephen Pacinelli drive home the power of video to connect in a more personal and intentional way. Since becoming friends with Ethan, I’ve started incorporating videos at strategic moments along my client journey: I respond to leads with personalized videos, I embed video messages in proposals, and I record custom videos for companies to promote the event on their social platforms. The tactics outlined in Human-Centered Communicationhave helped me break through the digital noise and convert more leads, while improving my presentation skills on stage.
We're spending more time than ever in virtual environments. That will only increase, as will the amount of noise we encounter there. The seemingly endless series of unwelcome digital distractions range from frustrating to dangerous. As individuals and businesses, we not only spend time and energy managing this digital pollution, we often create it. At risk are relationships and revenue.
The only viable way forward is to be more thoughtful, intentional, and personal. Human-Centered Communication provides a philosophy and practice to help you connect in more meaningful and effective ways with prospects, customers, team members, and every stakeholder in your…
By Edward J. Hoffman, Matthew Kohut, and Laurence Prusak
Author
Why are we passionate about this?
The three co-authors of The Smart Mission: NASA’s Lessons for Managing Knowledge, People, and Projectshave been at the center of organizational and leadership transformation. Dr. Ed Hoffman was NASA’s first Chief Knowledge Officer and the founding Director of the NASA Academy of Program, Project, and Engineering Leadership (APPEL). Matthew Kohut is the managing partner of KNP Communications. He has prepared executives, elected leaders, diplomats, scientists, and public figures for events ranging from television appearances to TED talks. Laurence Prusak was the founder and executive director of the IBM Institute for Knowledge Management and one of the founding partners for the Ernst and Young Center for Business Innovation.
The Journey Beyond Fearis an outstanding work that provides both an understanding and a framework for creating a workplace that is productive and positive. Hagel continues his lifelong research with an entrepreneurial perspective that offers strategic advice for teams and organizations. He lays out a framework that emphasizes the need for productivity and positive human emotions. He underscores that fear-based work is counterproductive, and he illustrates the importance of positive emotion by sharing applicable behaviors and outlining specific ways of creating value from narratives, passion, and platforms.
Conquer your fear, achieve your potential, and make a positive difference in the lives of everyone around you
Whether you're running a business, building a career, raising a family, or attending school, uncertainty has been the name of the game for years-and the feeling reached an all-time high when COVID-19 hit. Even the savviest, smartest, toughest people are understandably feeling enormous pressure and often feeling paralyzed by fear.
The Journey Beyond Fear provides everything you need to identify your fears, face your fears, move beyond your fears-and cultivate emotions that motivate you to pursue valuable business opportunities, realize your full…
Despite a successful editorial career and thriving beauty business, in my 30s I remained plagued by a depression and crippling perfectionism. What began as a self-help bender and journalistic endeavor to explore every holistic experience I could get my hands on became a way of life—and saved my life. When my spiritual mentor Monica Lawson introduced me to the Other Side and how to work with them to find clarity and purpose, it clicked: we could teach others to do the same. Our mission is to take the weird out of the woo and make spirituality accessible for everyone. It’s your birthright to chase you. We’re simply here to show you the way.
Easily the book I gift most often (besides my own!) to people starting out on the spiritual path because Gabby has a way of making you think anything is possible when you trust the Universe. Her personal stories are compelling without being cliche, her voice is no-nonsense, and the guidance she offers is both practical and immediate. You will underline and dog ear the sh*t out of this book, and return to those passages again and again when you need a reminder that you are not alone and the Universe does, indeed, have your back.
Through acceptance, surrender, and a commitment to her continually evolving spiritual path, New York Times best-selling author and international speaker Gabrielle Bernstein has been transforming her fear into faith. Her stories and universal lessons provide a framework for releasing the blocks to what everyone most longs for: happiness, security, and clear direction. These lessons can help us relinquish the need to control in order to relax into a sense of certainty and freedom - to stop chasing life and truly live. Ride the swell of your energy and true power to find strength when you are down, synchronicity and support…
The start of my own online teaching business in 2010 felt both liberating and frustrating. I enjoyed working for myself but struggled to make my offers unique, attractive, sustainable, and successful. I had no idea how to make my voice heard in the highly-saturated and fast-growing online teaching industry. Following the advice of famous online business gurus, I lost track of what I wanted my business to accomplish and burned out following every online teaching trend there was. The books I’ve selected helped me align with my own vision and values, inspired me to overcome my limitations and succeed on my own terms.
One of the challenges of running an online teaching business is starting on the path of the unknown. I’ve had to face many fears on my journey, some of them are so well-masked that it took years to understand what they are. These fears have held me back. That’s why I appreciate reading Meera’s reflections on fear, how to befriend it and see it as an indication for growth. Beautifully written and illustrated, this book is a delight to hold in your hands, and I believe its message will gently guide you towards a life of overcoming your fears so you can journey into a new land of entrepreneurship with more curiosity and confidence.
From the bestselling author of Start Where You Are comes a vibrantly inspiring look at making peace with fear--to become our truest selves
On the heels of her bestselling journal Start Where You Are, author and illustrator Meera Lee Patel takes us deeper into her artistic vision and emotional journey in this stunning new four-color book. A mix of personal reflections, inspirational quotes, questions for reflection, and breathtaking watercolor visuals, My Friend Fear asserts that having big fear is an opportunity to make big changes, to discover the remarkable potential inside ourselves.
I’ve worked with kids in preschools and elementary schools, (plus I’m a mom!) and to me, nothing is better than hearing kids laugh. I also just adore picture books and treasure my personal library, with its focus on (you guessed it!) humor. Sassy cats, bears who want to have kids for pets, chickens who interrupt, alphabets overrun by frustrated Zebras, picture books bravely go where other books might only tiptoe in a cowardly fashion—into the world of wild imagination and anthropomorphized everything. With amazing artwork!! Let’s be honest, I’ll choose funny picture books over War and Peace every time.
The Doghouse reads like a suspense-filled horror movie, with all the scariness centered around…the mysterious Doghouse! Adorable animals are playing together when their ball rolls into the doghouse. Oh, no! Well, someone has to go get it. But who in the world is brave enough? After Mouse convinces Cow, Pig, and Duck to go in, he is the last creature standing. Will Mouse summon the nerve to find out what’s going on in there? Boldly rendered and charming illustrations make this book extra-appealing. The cover featuring a mouse in a Home-Alone type face-clutching pose was enough to sell me, but come inside and see what’s really happening in…The Doghouse!
Mouse, Pig, Cow, and Duck are playing a carefree game of ball when (horror of horrors!) their ball gets kicked into . . . THE DOGHOUSE. Who will risk a run-in with scary Dog to get it back? Hysterical high anxiety ensues as Mouse volunteers each animal to do the dirty work - but you'll never believe what's really going on in the doghouse!
With Jan Thomas's fun, fresh art and priceless animal expressions, this timeless tale of fear and friendship will have young readers howling.
As a life coach and author of two dozen self-help books, I’ve spent the past twenty years helping people treat themselves better. Doing so is fundamental to personal growth and making real, purposeful change. When you fully appreciate yourself and treat yourself well, you will feel so much better! You will be in a much stronger position to overcome challenges, achieve your goals, and get more out of life.
Another thing that prevents people from treating themselves well is fear. Jeffers’ first book (Feel the Fear and Do it Anyway) is a classic for working through worries and anxieties. I usually recommend this book instead because it has more practical activities and suggestions for managing fear. When you do, you boost your self-confidence, your self-esteem, and your self-worth.
At last, step-by-step guidance and concrete exercises that tailor the Feel the Fear program to the demands of your busy life!
With her phenomenal bestseller Feel the Fear and Do It Anyway, renowned author Susan Jeffers has helped millions of people overcome their fears and move forward in their lives with confidence, action, and love. Now in this new work, Dr. Jeffers takes us by the hand and gives us step-by-step examples that help us to incorporate her profound insights into our daily lives.
Tailored for both individual and group use--including an invaluable 30-Day Power Planner--Feel the Fear . .…
If you want to live your best life, you’ll need to face some fears. I’ve faced a lot of my fears: great white sharks, sky-diving, caves, spiders, meat sauces. I’m still scared, but what else can I do? Stay in bed my whole life? I love writing and illustrating for kids. It’s how I’ve spent the last twenty years. I’ve written and/or illustrated almost fifty books. The scariest part is figuring out how to start. Thinking of an ending is scary too. Then there’s all that stuff in the middle. Ugh! My first books about facing fears were Hippo and Rabbit. Now, Scaredy Cats. Fear gives me ideas!
I’m a creature of habit. So is Scaredy Squirrel. We both know the comforts of feeling safe in perfect routines where nothing is left to chance, where nothing can go wrong…right?
Scaredy writes lists of his emergency procedures, draws grids of his safety equipment, diagrams his secret exit strategies. I feel this poor squirrel’s pain. How many nights have I lain awake before a school visit mulling over my presentations? No plan is fool proof. So when Scaredy accidentally falls from his tree, he does what he must: thinks quickly and improvises. And discovers a secret ability he never knew he had.
In the end, Melanie Watt gives Scaredy most of his old routine back, but now it’s balanced with a healthy dose of adventure. Perfectly balanced, I’d say.
The first book in the Scaredy Squirrel series is a comical story of an endearing squirrel who learns what can happen when he’s brave enough to take a risk.
