Here are 35 books that Giftology fans have personally recommended if you like
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Raised in a Belgian retail store, exceptional customer service was a daily conversation topic with my parents. This upbringing made customer experience a natural part of who I am. Realizing the rarity of such service in the broader world, I delved into studying consumer behavior and how companies can respond effectively. Now, I'm deeply involved in the customer experience field, having authored six books and co-founded Nexxworks, an inspiration agency. I share all my insights freely on social channels, driven by a life goal to help everyone become more customer-centric starting tomorrow.
I am big fan of Shep Hyken and his work. Shep is an incredibly enthusiastic customer experience storyteller, possessing a knack for providing very practical advice to businesses. In this book, he zooms in on one of the most crucial aspects of customer relationships: loyalty.
I fully agree with Shep's viewpoint that many organizations overly concentrate on acquisition, overlooking the fact that cultivating loyal fans and even ambassadors is essential for long-term success.
How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.
Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from…
I’m passionate about customer experience because it’s the number-one reason businesses succeed or fail. Regardless of the size (or budget!) of your company, you can set yourself apart—and create superfan customers!—by focusing on being exceptional in the areas that really matter. I grew up watching my dad prioritize customer service, first as a fast-food restaurant manager and then at a car dealership, and I know firsthand that how you treat your employees and your customers makes all the difference!
Never Lose A Customer Again is my go-to recommendation for readers that are interested in learning the psychology behind customer loyalty. Joey Coleman details the eight emotional stages that customers go through in the 100 days following a purchase and how you can strategically anticipate their reactions to strengthen your relationships. Everyone that has read Never Lose A Customer Again has told me that it’s helped them improve their relationships with everyone in their lives, not just their prospects and customers.
Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.
Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences.
While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of…
I’m passionate about customer experience because it’s the number-one reason businesses succeed or fail. Regardless of the size (or budget!) of your company, you can set yourself apart—and create superfan customers!—by focusing on being exceptional in the areas that really matter. I grew up watching my dad prioritize customer service, first as a fast-food restaurant manager and then at a car dealership, and I know firsthand that how you treat your employees and your customers makes all the difference!
Human-Centered Communicationhas had a huge impact on my speaking career and business strategies.Among many lessons in this book, authors Ethan Beute and Stephen Pacinelli drive home the power of video to connect in a more personal and intentional way. Since becoming friends with Ethan, I’ve started incorporating videos at strategic moments along my client journey: I respond to leads with personalized videos, I embed video messages in proposals, and I record custom videos for companies to promote the event on their social platforms. The tactics outlined in Human-Centered Communicationhave helped me break through the digital noise and convert more leads, while improving my presentation skills on stage.
We're spending more time than ever in virtual environments. That will only increase, as will the amount of noise we encounter there. The seemingly endless series of unwelcome digital distractions range from frustrating to dangerous. As individuals and businesses, we not only spend time and energy managing this digital pollution, we often create it. At risk are relationships and revenue.
The only viable way forward is to be more thoughtful, intentional, and personal. Human-Centered Communication provides a philosophy and practice to help you connect in more meaningful and effective ways with prospects, customers, team members, and every stakeholder in your…
I’m passionate about customer experience because it’s the number-one reason businesses succeed or fail. Regardless of the size (or budget!) of your company, you can set yourself apart—and create superfan customers!—by focusing on being exceptional in the areas that really matter. I grew up watching my dad prioritize customer service, first as a fast-food restaurant manager and then at a car dealership, and I know firsthand that how you treat your employees and your customers makes all the difference!
Jon Acuff is one of my favorite authors. His book Soundtracks is about the stories we tell ourselves. More precisely, it’s about how to challenge the repetitive negative self-talk so many of us are plagued by—talk he refers to as “soundtracks” playing over and over in our heads—with new soundtracks, aka positive talk. If you don’t believe that you deserve superfans, it’s going to be very hard to create them. Jon proposes this simple framework for over- coming negative thoughts: “Retire. Replace. Repeat.” As someone who became a keynote speaker kind of accidentally, I’ve experienced a lot of self-doubt. Jon’s book has truly helped me manage my overthinking and regain confidence. I’ve probably ordered close to 30 copies of Soundtracks off Amazon to give to people because I love it so much!
Overthinking isn't a personality trait. It's the sneakiest form of fear.
It steals time, creativity, and goals. It's the most expensive, least productive thing companies invest in without even knowing it. And it's an epidemic. When New York Times bestselling author Jon Acuff changed his life by transforming his overthinking, he wondered if other people might benefit from what he discovered. He commissioned a research study to ask 10,000 people if they struggle with overthinking too, and 99.5 percent said, "Yes!"
The good news is that in Soundtracks, Acuff offers a proven plan to change overthinking from a super problem…
I’ve written across genres, including mysteries like The Last Policeman and big works of alternate history like Underground Airlines. But Bedbugs—now republished as The Bonus Room—was one of my first books, and very dear to my heart. I’ve always loved books that pit a single, relatively helpless protagonist against some inexplicable force that he or she cannot begin to fathom. A force that can’t be reasoned with or bargained with. You just have to beat it. Perhaps that’s why I love these books about man vs. beast—the natural world is our friend, and animal are subservient to us…until suddenly, terrifyingly, they’re not.
Jaws is one of those extremely rare cases where the movie is actually better. (Can’t think of another one? Try The Godfather.) It’s a perfectly fun suspense novel, but in the film version Spielberg conjures up by special effects magic (and the magic of Dreyfuss and Scheider’s performances) what Benchley in his novel comes close to but never quite lands: the absolutely terrifying feelings of knowing something is there—and getting closer—and closer—but you can’t actually see.
Peter Benchley's Jaws first appeared in 1974. As well as Steven Spielberg's film adaptation, the novel has sold over twenty million copies around the world, creating a legend that refuses to die.
It's never safe to go back in the water . . .
It was just another day in the life of a small Atlantic resort until the terror from the deep came to prey on unwary holiday makers. The first sign of trouble - a warning of what was to come - took the form of a young woman's body, or what was left of it, washed up…
I am a children’s book author who is awed by the ocean and the creatures that dwell in its depths. I love writing for kids because they’re unabashedly eager, enthusiastic, and curious! To write this book, I dove deep into researching information about the ocean. The more I learned, the more I wanted to know. I kept thinking, kids will love these fascinating facts and they’ll want to learn more. The wonderful books on this list tell amazing tales, take kids on adventures, and turn dry facts into a deluge of fun. These nonfiction stories offer kids opportunities to become immersed in our awesome ocean!
I laughed my way through this book about kids’ favorite ocean inhabitants!
In it, a silly shark presents a boatload of facts in a very funny way. Humor helps kids learn and remember! The story starts with a toothy, “Hey there!” from Great White Shark who introduces himself to readers as “the greatest shark in this book.” But another shark begs to differ—a whale shark who’s as big as a school bus.
Great White decides he must be the smallest shark. Nope. The smartest shark. Nope. The sneakiest shark? Wrong again. Off-the-hook hilarious illustrations make even the scariest shark entertaining and endearing.
What makes the great white shark (one of) the greatest fish in the sea? FIN-d out in this hilarious fish-out-of-water story that's perfect for Shark Week and all year-round!
"Don't miss this one." -School Library Journal, Starred Review
Hi! I am Great White Shark, and if you get this book, you'll read all about ME--the greatest shark in the sea!
Not so fast! Greenland Shark here, and as the oldest shark in this book, that makes me the greatest.
Did someone say fast? I'm Mako Shark, and I'm the fastest shark in this book! Eat my bubbles!
I’ve been a non-fiction writer my entire career and I love learning new things and then sharing them with readers in an approachable and engaging way, as these books do. These books encourage curiosity and that kind of “Oh! I didn’t know that!” response, which can spark a young reader to dig deeper and even share their new knowledge with others.
This book is much meatier than the others on the list. But it also delivers information in easy-to-digest blocks and is filled with amazing photographs, many of which the author himself took.
This book provides information that corrects some myths or misunderstandings that people have about sharks.
Dive into the wild world of sharks! Get up close to learn the truth behind these fantastic, ferocious fish with famed National Geographic photographer and explorer Brian Skerry.
Join this amazing underwater adventure to track the sharks of the world, from the teeniest dogfish to the everfeared great white. This ultimate book features every species of shark on the planet, with awesome photos, fascinating facts, the latest science, and firsthand stories of real-life encounters with these incredible creatures. Learn how sharks live, how they eat, the challenges they face, and whether or not you are actually on the menu.
Besides being an avid sketchbook keeper, author, and illustrator, I also collect weird and random facts. In my Everything Awesome book series, I love discovering cool facts to share with readers about some of my favorite topics, including sharks, space, and dinosaurs.
Written by an author who also happens to be a zoologist, Eugenie Clark’s life story shows incredible devotion to teaching and learning about her beloved sharks and overcoming ridiculous gender obstacles of the time. A true hero!
Bonus: more weird and awesome shark facts can be discovered in the back.
One of New York Times' Twelve Books for Feminist Boys and Girls! This is the story of a woman who dared to dive, defy, discover, and inspire. This is the story of Shark Lady. One of the best science picture books for children, Shark Lady is a must for both teachers and parents alike! An Amazon Best Book of the Month Named a Best Children's Book of 2017 by Parents magazine Eugenie Clark fell in love with sharks from the first moment she saw them at the aquarium. She couldn't imagine anything more exciting than studying these graceful creatures. But…
Whatever story I’m telling, I try to write female characters who are smart, funny, kind, and ultimately empowering; characters that drive the narrative, not the other way around. It is really important for me that my female characters have agency – that they actively move the story forward, make decisions and step up. Those are the kind of stories I like to read too. The books on this list are some of my favourites and all contain strong female protagonists. I hope you enjoy.
I have always been fascinated by sharks, so to read the story of Blue Wing, who lives among them, was an absolute joy. Set on an island near Papua New Guinea, this is a heartbreaking story, beautifully and originally told, that explores grief, friendship, forgiveness, and our relationship with nature. I’ve traveled and swam with sharks near where this book is set and it was so special to revisit those places in the book. But it’s Blue Wing’s selflessness, wisdom, and bravery that make this book utterly unforgettable.
WINNER OF THE EDWARD STANFORD CHILDREN'S TRAVEL BOOK OF THE YEAR 2022
A SUNDAY TIMES CHILDREN'S BOOK OF THE WEEK
Dive beneath the waves with this spell-binding adventure of friendship, forgiveness and bravery, set on the shores of Papua New Guinea, perfect for fans of Katherine Rundell and Eva Ibbotson.
"I want to be able to call the sharks. Teach me the magic and show me the ways."
Blue Wing is desperate to become a shark caller, but instead she must befriend infuriating newcomer Maple, who arrives unexpectedly on Blue Wing's island.
I’ve worked with kids in preschools and elementary schools, (plus I’m a mom!) and to me, nothing is better than hearing kids laugh. I also just adore picture books and treasure my personal library, with its focus on (you guessed it!) humor. Sassy cats, bears who want to have kids for pets, chickens who interrupt, alphabets overrun by frustrated Zebras, picture books bravely go where other books might only tiptoe in a cowardly fashion—into the world of wild imagination and anthropomorphized everything. With amazing artwork!! Let’s be honest, I’ll choose funny picture books over War and Peace every time.
Shark is a totally awesome shark. And that must mean he isn’t afraid of anything, right? Right! Shark is not scared of dinosaurs or bears or the dark! He loves talking about how fearless he is (after making sure there are no spiders nearby.) Shark and I have one thing in common, and I’m not going to say what it is, but… can someone tell me if there’s a spider nearby? (Run away!!) Cartoon-y and super fun illustrations help make this a very enjoyable, hysterical read-aloud!
Shark's not afraid of anything. The dark? Nah. A big mean bear? Don't make him laugh! But there is one thing that even Shark fears...Can you guess what it is?
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