100 books like Delivering Happiness

By Tony Hsieh,

Here are 100 books that Delivering Happiness fans have personally recommended if you like Delivering Happiness. Shepherd is a community of 10,000+ authors and super readers sharing their favorite books with the world.

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Book cover of The Experience Economy: Competing for Customer Time, Attention, and Money

Joseph A. Michelli Author Of The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

From my list on customer service and customer experience.

Why am I passionate about this?

I am a New York Times #1 bestselling author of more than 10 customer experience and leadership books. When I am not reading and writing, I help leaders and entrepreneurs drive employee engagement, customer loyalty, and referrals. 

Joseph's book list on customer service and customer experience

Joseph A. Michelli Why did Joseph love this book?

Economists Gilmore and Pine, trace economic value through the agrarian, industrial and service age and pioneer thinking on the importance of “staging” experiences. This book created a tectonic shift from transactional “customer service” to emotionally engaging “customer experiences.” In a world where customer satisfaction is table stakes, The Experience Economy shows readers how to drive emotional engagement and repeat business.

By B Joseph Pine II, James H Gilmore,

Why should I read it?

1 author picked The Experience Economy as one of their favorite books, and they share why you should read it.

What is this book about?

Time is limited. Attention is scarce. Are you engaging your customers?

Apple Stores, Disney, LEGO, Starbucks. Do these names conjure up images of mere goods and services, or do they evoke something more--something visceral?

Welcome to the Experience Economy, where businesses must form unique connections in order to secure their customers' affections--and ensure their own economic vitality.

This seminal book on experience innovation by Joe Pine and Jim Gilmore explores how savvy companies excel by offering compelling experiences for their customers, resulting not only in increased customer allegiance but also in a more profitable bottom line. Translated into thirteen languages,…


Book cover of The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary

Joseph A. Michelli Author Of The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

From my list on customer service and customer experience.

Why am I passionate about this?

I am a New York Times #1 bestselling author of more than 10 customer experience and leadership books. When I am not reading and writing, I help leaders and entrepreneurs drive employee engagement, customer loyalty, and referrals. 

Joseph's book list on customer service and customer experience

Joseph A. Michelli Why did Joseph love this book?

If only my mail carrier were like Fred… but that’s the point. All of us can “up our game” when it comes to caring for and about others. Mark Sanborn crafted a highly accessible and engaging book that shows how everyone can “be a Fred.” The line between ordinary and extraordinary is less about resources and more about focus and effort.

By Mark Sanborn,

Why should I read it?

1 author picked The Fred Factor as one of their favorite books, and they share why you should read it.

What is this book about?

Mark Sanborn met his postman, Fred, just after he moved to Denver. Fred knocked on his door, introduced himself, and welcomed him to the neighborhood. He also asked Sanborn about himself and how he wanted his mail handled while he was away. Needless to say, Sanborn was shocked. He asked Fred more about his job and how he approached it. Fred's answers inspired him to develop motivational seminars promoting Fred's attitude and approach to life.

To embody the Fred philosophy is to realise and practise that:--Everyone can make a difference--Success is built on good relationships--You must continually create value for…


Book cover of Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time

Eric G. Flamholtz Author Of Growing Pains: Building Sustainably Successful Organizations

From my list on the stages and challenges of organizational growth.

Why am I passionate about this?

I'm Professor Emeritus at UCLA and have also been on the faculty of Columbia University and The University of Michigan, where I received my PhD degree. I founded Management Systems Consulting, which works with entrepreneurial firms in the US and globally to scale up, in 1978. I've served on the board of a firm (99 Cents Only Stores) that scaled up and was a NYSE listed firm. I've advised CEOs who have created global champion firms and been recognized as leaders in their space. I've authored or co-authored several books including Creating Family Business Champions; Corporate Culture: The Ultimate Strategic Advantage; Changing the Game; and Leading Strategic Change.

Eric's book list on the stages and challenges of organizational growth

Eric G. Flamholtz Why did Eric love this book?

This book is by the founder of a company that has successfully navigated the stages of growth from a start-up to a sustainably successful organization and become a global champion or recognized leader in its space. Accordingly, the book is from the “horse’s mouth.” Schultz and his coauthor take the reader on the journey of the development of one of the classic entrepreneurial successes of our time. He details the challenges, his thinking, and the responses that were made to create the Starbucks of today. The book provided s the reader with a rare opportunity to participate in the Starbucks journey from a vision to the reality of building a great company. 

By Howard Schultz,

Why should I read it?

2 authors picked Pour Your Heart Into It as one of their favorite books, and they share why you should read it.

What is this book about?

In Pour Your Heart Into It, former CEO and now chairman emeritus Howard Schultz illustrates the principles that have shaped the Starbucks phenomenon, sharing the wisdom he has gained from his quest to make great coffee part of the American experience.

The success of Starbucks Coffee Company is one of the most amazing business stories in decades. What started as a single store on Seattle's waterfront has grown into the largest coffee chain on the planet. Just as remarkable as this incredible growth is the fact that Starbucks has managed to maintain its renowned commitment to product excellence and employee…


Book cover of Peak: How Great Companies Get Their Mojo from Maslow

Joseph A. Michelli Author Of The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

From my list on customer service and customer experience.

Why am I passionate about this?

I am a New York Times #1 bestselling author of more than 10 customer experience and leadership books. When I am not reading and writing, I help leaders and entrepreneurs drive employee engagement, customer loyalty, and referrals. 

Joseph's book list on customer service and customer experience

Joseph A. Michelli Why did Joseph love this book?

I wish I had written this book. Chip Conley takes Maslow’s hierarchy of needs and applies it to employees and customers. Sharing lessons from hotel leadership, Chip demonstrates how managers and frontline workers should prioritize primary needs of those they serve while stretching to address higher level belonging and self-expression needs. With precision and clarity, Chip Conley offers a template for assessing the wants, needs, and desires of others

By Chip Conley,

Why should I read it?

1 author picked Peak as one of their favorite books, and they share why you should read it.

What is this book about?

Proven principles for sustainable success, with new leadership insight

PEAK is the popular, transformative guide to doing business better, written by a seasoned entrepreneur/CEO who has disrupted his favorite industry not once, but twice. Author Chip Conley, founder and former CEO of one of the world's largest boutique hotel companies, turned to psychologist Abraham Maslow's Hierarchy of Needs at a time when his company was in dire need. And years later, when the young founders of Airbnb asked him to help turn their start-up home sharing company into a world-class hospitality giant, Conley once again used the principles he'd developed…


Book cover of Good to Great: Why Some Companies Make the Leap and Others Don't

Pia Nilsson and Lynn Marriott Author Of Every Shot Must Have a Purpose: How GOLF54 Can Make You a Better Player

From my list on improving performance and growth.

Why we are passionate about this?

We have been coaching and learning about peak performance for four decades. To learn from playing golf ourselves, coaching others to play better, and continuously staying curious and learning from others is a mix that we want to keep alive. It’s not only to perform well that matters to us, but that we also grow as a human being. It’s about excellence and wellbeing. What skills, what culture, and what foundation can make that a possibility? Our deepest wish is for all of us to access our own unique possibilities to be good and happy. 

Pia and Lynn's book list on improving performance and growth

Pia Nilsson and Lynn Marriott Why did Pia and Lynn love this book?

The learnings from this book have helped us so many times to make good decisions for our coaching business. Two concepts in particular have stood out: The Hedgehog Concept and Stockdale Paradox from this book are alive in us every day.

The Hedgehog Concept is the intersection between three circles: 1) What can you be best in the world at? 2) What drives the economic engine? 3) What are you deeply passionate about?

The Stockdale Paradox is to always retain the faith that you will prevail in the end, regardless of difficulties, while confronting the brutal fact of your current reality.

By Jim Collins,

Why should I read it?

14 authors picked Good to Great as one of their favorite books, and they share why you should read it.

What is this book about?

________________________________
Can a good company become a great one? If so, how?

After a five-year research project, Jim Collins concludes that good to great can and does happen. In this book, he uncovers the underlying variables that enable any type of organisation to make the leap from good to great while other organisations remain only good. Rigorously supported by evidence, his findings are surprising - at times even shocking - to the modern mind.

Good to Great achieves a rare distinction: a management book full of vital ideas that reads as well as a fast-paced novel. It is widely regarded…


Book cover of The Brand Gap

Fabian Geyrhalter Author Of Bigger Than This: How to turn any venture into an admired brand

From my list on on creating an admired brand.

Why am I passionate about this?

I am a Creative Director turned Brand Strategist who loves creating clarity for brand transformations. I do so for small companies and Fortune 500s alike, but the thrill is the same. At the end of the day that hands-on (actually more of a ‘brain on’) work coupled with my books on branding and my podcast Hitting The Mark (where I talk with some of today’s most mesmerizing founders about the intersection of brand clarity and startup success) is doing my part in creating more admired brands in this world. I hope the books on this list will inspire and enable you to do the same for your own company.

Fabian's book list on on creating an admired brand

Fabian Geyrhalter Why did Fabian love this book?

From brand strategy to design, from validation to cultivation, Marty’s delightful read will make you not only understand what branding is, but you will turn into a design advocate along the way. And, more importantly, it will make you understand what’s at the heart of any great brand: Customer experience. Marty further has a captivating style of storytelling. I promise you won’t be putting this book down once you started. Large typography and fun design make it a quick ‘airplane read,’ which is a format that definitely inspired me as an author.

By Marty Neumeier,

Why should I read it?

1 author picked The Brand Gap as one of their favorite books, and they share why you should read it.

What is this book about?

THE BRAND GAP is the first book to present a unified theory of brand-building. Whereas most books on branding are weighted toward either a strategic or creative approach, this book shows how both ways of thinking can unite to produce a "charismatic brand"-a brand that customers feel is essential to their lives. In an entertaining two-hour read you'll learn:

* the new definition of brand
* the five essential disciplines of brand-building
* how branding is changing the dynamics of competition
* the three most powerful questions to ask about any brand
* why collaboration is the key to brand-building…


Book cover of Building a Storybrand: Clarify Your Message So Customers Will Listen

Jose Ucar Author Of Global Influence: How business leaders can simplify, improve, and amplify their international impact

From my list on supercharging your communication skills.

Why am I passionate about this?

When I first started traveling at 16, I struggled. It's not always easy to learn a new language, adapt to a different culture, and build connections. But as I got more comfortable and confident navigating through my new environment, things started to improve. I know what it’s like to start from scratch, to move to a new country, to develop and use my communication skills to move up the business ladder. This is why I now use my experience to speak, train, and coach people from a variety of countries and cultures on how to become impactful communicators, and have written a book on the importance of global communication skills. 

Jose's book list on supercharging your communication skills

Jose Ucar Why did Jose love this book?

This book by Donald Miller has improved how I communicate with customers. By applying the seven universal storytelling elements Miller outlines, I've learned to convey my brand's message with unprecedented clarity and impact. This book has not only simplified my marketing approach but also made it infinitely more effective, helping me to truly connect with my audience and stand out in a crowded market.

Miller's framework is a game-changer, offering practical steps to transform any brand's messaging into something genuinely compelling. It is an indispensable resource for anyone aiming to improve their marketing and connect more deeply with their customers.

By Donald Miller,

Why should I read it?

8 authors picked Building a Storybrand as one of their favorite books, and they share why you should read it.

What is this book about?

More than half-a-million business leaders have discovered the power of the StoryBrand Framework, created by New York Times bestselling author and marketing expert Donald Miller. And they are making millions.

If you use the wrong words to talk about your product, nobody will buy it. Marketers and business owners struggle to effectively connect with their customers, costing them and their companies millions in lost revenue.

In a world filled with constant, on-demand distractions, it has become near-impossible for business owners to effectively cut through the noise to reach their customers, something Donald Miller knows first-hand. In this book, he shares…


Book cover of Designing Brand Identity: An Essential Guide for the Whole Branding Team

Fabian Geyrhalter Author Of Bigger Than This: How to turn any venture into an admired brand

From my list on on creating an admired brand.

Why am I passionate about this?

I am a Creative Director turned Brand Strategist who loves creating clarity for brand transformations. I do so for small companies and Fortune 500s alike, but the thrill is the same. At the end of the day that hands-on (actually more of a ‘brain on’) work coupled with my books on branding and my podcast Hitting The Mark (where I talk with some of today’s most mesmerizing founders about the intersection of brand clarity and startup success) is doing my part in creating more admired brands in this world. I hope the books on this list will inspire and enable you to do the same for your own company.

Fabian's book list on on creating an admired brand

Fabian Geyrhalter Why did Fabian love this book?

Admired brands usually look great. And they do so on purpose, and consistently. If I may tempt you to dig a bit deeper into the wonderful visual journey that is brand identity you may just get hooked. Alina’s book was a big inspiration for my first book and it will show you the power of great branding and design. If anything, you will turn into an educated client the next time you hire a designer. Those savings alone will be worth the money you spend on this book pick.

By Alina Wheeler,

Why should I read it?

1 author picked Designing Brand Identity as one of their favorite books, and they share why you should read it.

What is this book about?

The bestselling guide to branding, updated with emerging trends and technologies Designing Brand Identity provides in-depth guidance for the entire branding team, with a universal five-stage process for brand development and implementation. From research and analysis through launch and governance, this book provides expert insight on all aspects of the process, and describes the best practices that build better brands. This updated fifth edition includes new and expanded coverage of social media cross channel synergy, crowdsourcing, SEO, experience branding, mobile devices, wayfinding, and placemaking, with 30 all-new case studies of top brands from various industries around the world. Fuel recognition,…


Book cover of Radical Inclusion: What the Post-9/11 World Should Have Taught Us About Leadership

Robert L. Caslen Jr. Author Of The Character Edge: Leading and Winning with Integrity

From my list on leading with character.

Why are we passionate about this?

We have studied effective leadership for years, and could not be more passionate about developing our nation’s future leaders. As the Superintendent of the United States Military Academy at West Point and as a professor in West Point’s leadership department, we both understand the importance to our Nation to produce the most competent and trustworthy leaders, who will lead our Nation’s future sons and daughters in the most challenging of circumstances. Character plays a huge role in building the best leaders, and The Character Edge: Leading and Winning with Integrity, does a masterful job showing how that occurs.  

Robert's book list on leading with character

Robert L. Caslen Jr. Why did Robert love this book?

As the United States Chairman of the Joint Chiefs of Staff, General Martin E. Dempsey was named one of the most influential leaders in the world by Time magazine in 2015. Ori Brafman has multiple New York Times bestsellers and his work specializes in building organizational cultures and leadership. As the author of the great book Starfish and Spider, Brafman is also the founder and president of Starfish Leadership and co-founder of the Fully Charged Institute. 

This is a book about leadership, and no one does it better than Marty Dempsey and no one can capture it better than Ori Brafman. Dempsey has led American troops in harms-way over many of our Iraq and Afghanistan war years, and has advised our executive branch of government during these tough and challenging times. If you want to see what outstanding leadership looks like, both at the tactical level in the crucible…

By Martin Dempsey, Ori Brafman,

Why should I read it?

1 author picked Radical Inclusion as one of their favorite books, and they share why you should read it.

What is this book about?

A WALL STREET JOURNAL BEST-SELLING BOOK

NAMED BY THE WASHINGTON POST AS ONE OF THE 11 LEADERSHIP BOOKS TO READ IN 2018

Radical Inclusion: What the Post-9/11 World Should Have Taught Us About Leadership examines today's leadership landscape and describes the change it demands of leaders. Dempsey and Brafman persuasively explain that today's leaders are in competition for the trust and confidence of those they lead more than ever before. They assert that the nature of power is changing and should not be measured by degree of control alone. They offer principles for adaptation and bring them to life with…


Book cover of The Glass Ledge: How to Break Through Self-Sabotage, Embrace Your Power, and Create Your Success

Fran Hauser Author Of Embrace the Work, Love Your Career: A Guided Workbook for Realizing Your Career Goals with Clarity, Intention, and Confidence

From my list on helping women find fulfillment in their career.

Why am I passionate about this?

Throughout my career, I’ve always been passionate about leveling the playing field for women. I do this through my writing, speaking, and investing. Much of my current work is informed by the 20 years I spent in corporate as both an executive and a mentor to hundreds of women. ​The books I’ve chosen for this list are written by women I admire and who espouse similar approaches to the way I lead and show up at work. I hope you enjoy these books as much as I have!

Fran's book list on helping women find fulfillment in their career

Fran Hauser Why did Fran love this book?

The glass ledge is a metaphor that represents women’s tendencies to get in their own way. As a mentor, I have witnessed this time and time again. Oubou’s book explores the ten themes that are most likely to derail us when we least expect it. By sharing her own personal struggles, along with the strategies and tools that she has used to overcome them, Oubou provides a playbook for women to stop the self-sabotage and own their power.

By Iman Oubou,

Why should I read it?

1 author picked The Glass Ledge as one of their favorite books, and they share why you should read it.

What is this book about?

An Empowering Guide for Curing Self-Sabotage and Finding Success by Showing Up as Your Authentic, Vulnerable, and Powerful Self
 
We’ve all heard of the “glass ceiling”—referencing the external oppression women still experience in the workplace. Yet even for those of us who break through the societal barriers to success, there’s another, bigger danger: internalized oppression or, metaphorically speaking, the glass ledge. “When the very qualities that help us achieve greatness turn into self-defeating behaviors, that’s when we trip over the glass ledge,” teaches Iman Oubou. “Yet we don’t need to lose ourselves to become an ideal image of a hardworking,…


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