The Fred Factor appears in 1 book list

By Mark Sanborn,

The Fred Factor appears in 1 book list on Shepherd.

My favorite books on customer service and customer experience

Book cover of Delivering Happiness: A Path to Profits, Passion, and Purpose Book cover of Peak: How Great Companies Get Their Mojo from Maslow Book cover of Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time Book cover of The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary Book cover of The Experience Economy: Competing for Customer Time, Attention, and Money

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Book cover of The Experience Economy: Competing for Customer Time, Attention, and Money Book cover of Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time Book cover of Peak: How Great Companies Get Their Mojo from Maslow Book cover of Delivering Happiness: A Path to Profits, Passion, and Purpose Book cover of I'll Be Back Book cover of The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail

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