Delivering Happiness

Meeting Tony Hsieh and encountering his pioneering business and life philosophy was so transformative that I upended my entire life and lived out of a suitcase for years to document his fascinating social experiment in Las Vegas and beyond.

Hsieh, the late CEO of Zappos, was a trailblazer in the business world, known for balancing profits, passion, and purpose. He was an early advocate for stakeholder capitalism, a concept that puts employees, customers, and communities on par with shareholders. In his #1 New York Times bestselling memoir, Hsieh shares the mental models and visionary, relational leadership that helped him become… show more.

It was a tough decision, and I definitely still want you to read Seth Godin’s books, but I settled on the late Tony Hsieh’s Delivering Happiness since great company culture is the foundation to an admired brand. I strongly believe in that and spreading how Tony created the phenomenon that is the Zappos culture, you will realize that paying your top employees hard cash to quit is actually one of the many ways to set your company on the path of becoming an admired brand.

In 2020, the world lost a special and rare visionary, Tony Hsieh. I was fortunate to work with Tony and write about his company - Zappos. You can gain a vibrant sense of Tony’s wisdom and character when you read Delivering Happiness. A serial entrepreneur since childhood, Tony Hsieh became a billionaire in his 30’s and donated hundreds of millions of dollars back into his community. Delivering Happiness is a playful, story-rich, exploration into how Tony created a quirky human-centric business that drives engagement and loyalty from both employees and customers.