Here are 100 books that Peak fans have personally recommended if you like
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I am a New York Times #1 bestselling author of more than 10 customer experience and leadership books. When I am not reading and writing, I help leaders and entrepreneurs drive employee engagement, customer loyalty, and referrals.
Economists Gilmore and Pine, trace economic value through the agrarian, industrial and service age and pioneer thinking on the importance of “staging” experiences. This book created a tectonic shift from transactional “customer service” to emotionally engaging “customer experiences.” In a world where customer satisfaction is table stakes, The Experience Economy shows readers how to drive emotional engagement and repeat business.
Time is limited. Attention is scarce. Are you engaging your customers?
Apple Stores, Disney, LEGO, Starbucks. Do these names conjure up images of mere goods and services, or do they evoke something more--something visceral?
Welcome to the Experience Economy, where businesses must form unique connections in order to secure their customers' affections--and ensure their own economic vitality.
This seminal book on experience innovation by Joe Pine and Jim Gilmore explores how savvy companies excel by offering compelling experiences for their customers, resulting not only in increased customer allegiance but also in a more profitable bottom line. Translated into thirteen languages,…
I am a New York Times #1 bestselling author of more than 10 customer experience and leadership books. When I am not reading and writing, I help leaders and entrepreneurs drive employee engagement, customer loyalty, and referrals.
If only my mail carrier were like Fred… but that’s the point. All of us can “up our game” when it comes to caring for and about others. Mark Sanborn crafted a highly accessible and engaging book that shows how everyone can “be a Fred.” The line between ordinary and extraordinary is less about resources and more about focus and effort.
Mark Sanborn met his postman, Fred, just after he moved to Denver. Fred knocked on his door, introduced himself, and welcomed him to the neighborhood. He also asked Sanborn about himself and how he wanted his mail handled while he was away. Needless to say, Sanborn was shocked. He asked Fred more about his job and how he approached it. Fred's answers inspired him to develop motivational seminars promoting Fred's attitude and approach to life.
To embody the Fred philosophy is to realise and practise that:--Everyone can make a difference--Success is built on good relationships--You must continually create value for…
I'm Professor Emeritus at UCLA and have also been on the faculty of Columbia University and The University of Michigan, where I received my PhD degree. I founded Management Systems Consulting, which works with entrepreneurial firms in the US and globally to scale up, in 1978. I've served on the board of a firm (99 Cents Only Stores) that scaled up and was a NYSE listed firm. I've advised CEOs who have created global champion firms and been recognized as leaders in their space. I've authored or co-authored several books including Creating Family Business Champions; Corporate Culture: The Ultimate Strategic Advantage; Changing the Game; and Leading Strategic Change.
This book is by the founder of a company that has successfully navigated the stages of growth from a start-up to a sustainably successful organization and become a global champion or recognized leader in its space. Accordingly, the book is from the “horse’s mouth.” Schultz and his coauthor take the reader on the journey of the development of one of the classic entrepreneurial successes of our time. He details the challenges, his thinking, and the responses that were made to create the Starbucks of today. The book provided s the reader with a rare opportunity to participate in the Starbucks journey from a vision to the reality of building a great company.
In Pour Your Heart Into It, former CEO and now chairman emeritus Howard Schultz illustrates the principles that have shaped the Starbucks phenomenon, sharing the wisdom he has gained from his quest to make great coffee part of the American experience.
The success of Starbucks Coffee Company is one of the most amazing business stories in decades. What started as a single store on Seattle's waterfront has grown into the largest coffee chain on the planet. Just as remarkable as this incredible growth is the fact that Starbucks has managed to maintain its renowned commitment to product excellence and employee…
I am a Creative Director turned Brand Strategist who loves creating clarity for brand transformations. I do so for small companies and Fortune 500s alike, but the thrill is the same. At the end of the day that hands-on (actually more of a ‘brain on’) work coupled with my books on branding and my podcast Hitting The Mark (where I talk with some of today’s most mesmerizing founders about the intersection of brand clarity and startup success) is doing my part in creating more admired brands in this world. I hope the books on this list will inspire and enable you to do the same for your own company.
It was a tough decision, and I definitely still want you to read Seth Godin’s books, but I settled on the late Tony Hsieh’s Delivering Happiness since great company culture is the foundation to an admired brand. I strongly believe in that and spreading how Tony created the phenomenon that is the Zappos culture, you will realize that paying your top employees hard cash to quit is actually one of the many ways to set your company on the path of becoming an admired brand.
- Pay brand-new employees $2,000 to quit - Make customer service the responsibility of the entire company-not just a department - Focus on company culture as the #1 priority - Apply research from the science of happiness to running a business - Help employees grow-both personally and professionally - Seek to change the world - Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For"…
At 29 I was one of the first female traders on the Chicago Mercantile Exchange, building my own all-female trading company. I lost everything in 1987, which gave me a stellar opportunity to understand my power to choose how I responded to the turmoil. Now, I’m an internationally credentialed Master Certified Coach, Board Certified Coach, University of Chicago-trained psychotherapist, and Licensed Clinical Social Worker. Over 25 years ago I founded my coaching company, Jody Michael Associates. We focus on building emotional intelligence, executive presence, and mental fitness. When we help our clients learn to lead lightly, they take themselves, their teams, and their organizations to new levels of awareness, discernment, and performance.
This classic has stood the test of time because it artfully intertwines psychology and business in a way few books do.
Dr. Abraham Maslow is known for his work on the hierarchy of human needs and self-actualization. I also like the fact that he had the experience – the street cred, if you will – as a factory worker, where he gained a very practical basis for his psychological theory and research.
This book offers great insight into what drives people at their core. It will make you a better observer of people and will give you greater capacity to understand yourself and others better.
A seminal work onhuman behavior in the workplace-now completely updated "At last! We have all been quoting Maslow for years and to now have such an excellent compilation of his seminal thoughts on management and organization comes like a timely gift from heaven. The values and principles he taught decades ago are even more relevant today." -Stephen Covey, author, The Seven Habits of Highly Successful People. "Maslow's book is a readable, impressionistic masterpiece that extolled the virtues of collaborative, synergistic management decades ahead of its time. This edition reveals just how much the management thinkers of our day, including Peter…
I strongly believe that anyone who is willing to reflect thoughtfully on life can make progress toward inner peace and contentment. I have pursued my lifelong interest in human development first through a Ph.D. in applied linguistics (with a focus on individual differences in second language development) and then through the study of Stoic moral psychology and philosophy. These days I have ample opportunity to study human nature in the best laboratory of all: parenthood!
You’re probably familiar with Maslow’s hierarchy of needs, an undergraduate psychology staple that explains how a person’s basic needs (such as security) are foundational to higher needs (such as self-actualization). But did you know Abraham Maslow never actually drew that pyramid? Popular psychologist Scott Barry Kaufman follows in Maslow’s footsteps, tracking down his later research and personal writings to uncover what the famous humanist really thought about personal development. It turns out that the image of the pyramid is both misleading and incomplete: it is missing its top level, self-transcendence.
Kaufman walks us through an updated vision of Maslow’s work, culminating in our ability to rise above everyday affairs and connect with our higher aspirations and ideals. In the process, we learn how to cultivate the proper mindset for growth and turn our aspirations into reality. Transcend is not about parenting per se, but it is chock full of insights…
How to realise your full potential and live your most creative life. When psychologist Scott Barry Kaufman first discovered Maslow's unfinished theory of transcendence, sprinkled throughout a cache of unpublished journals, lectures, and essays, he felt a deep resonance with his own work and life. In this groundbreaking book, Kaufman picks up where Maslow left off, unraveling the mysteries of his unfinished theory, and integrating these ideas with the latest research on attachment, connection, creativity, love, purpose and other building blocks of a life well lived.
Kaufman's new hierarchy of needs provides a roadmap for finding…
At the very beginning of my studies, I asked myself a question that still accompanies me today: “Why are some people successful and others not?” I've always been interested in people who are successful through their own efforts instead of building on the success of previous generations through their heritage. In my search for what distinguishes successful from less successful people, I began to read a variety of relevant books and attend seminars. These books and seminars dealt with the topics of success, personality development, marketing and sales, rhetoric, psychology, and management as well as self-management and personal productivity. To date, I've read several hundred books on these topics and attended a number of seminars.
Anthony Robbins is the world's most famous success coach.
With Unlimited Power, he has made Neurolinguistic Programming known outside of therapy in management.
Anyone who wants to break through beliefs that prevent success and wants to get many valuable suggestions at all levels of success, can not get past Anthony Robbins. His books have inspired and motivated me.
Anyone who really wants to be successful should read his books. In Awaken the Giant Within: How to Take Immediate Control of Your Mental, Emotional, Physical & Financial Destiny! you get a very good summary of his thoughts.
The author offers advice on such matters as mastering emotions, overcoming debilitating habits such as over-eating, drinking and drug abuse, unleashing the hidden power of body and mind, improving personal and professional relationships, and taking control of personal finances.
I have firsthand experience in some of the harshest environments on the planet. I’ve survived sub-zero temperatures, hurricane force winds, sudden avalanches…and a career on Wall Street. I served as team captain of the first American Women’s Everest Expedition, climbed the highest peak on every continent (the “7 Summits”), and skied to both the North and South Poles. I spent four years as an adjunct professor at the US Military Academy at West Point. Awarded the 2019 Ellis Island Medal of Honor. I have a beer named after me. I love dogs. Three heart surgeries could not slow me down. NY Times bestselling author of On the Edge. I’ve had some high profile failures and have been the butt of late night talk show opening monologue jokes. Come at me!
Kara is the founder/CEO of Hint Water, and this book chronicles her rather unconventional career on her way to becoming a successful entrepreneur. She was told time and time again that what she wanted to do could not be done, yet she remained, UNDAUNTED in her pursuits. The book has all kinds of advice for overcoming both career and personal obstacles. Her attitude has always been, “No means maybe and maybe means YES.” This book will change your outlook when it comes to facing challenges.
Don't let anyone crush your dreams. Undaunted will inspire you to move past your fears and defy the doubters. It doesn't matter whether you feel confident; it matters what you actually do.
A Wall Street Journal bestseller!
CEO of Hint, Inc and author Kara Goldin turned her unsweetened flavored water into one of the most successful beverage businesses of our time. As she started to achieve her goals, Kara found herself being called "fearless", "confident" and even "unstoppable," but nothing could be further from the truth.
In Undaunted, she shares real stories about her own fears and doubts, the challenges…
I’ve said all along that the people I’ve surrounded myself with are the most important part of everything I do - my crew is what helps push me forward and supports me when things are tough. It’s a really important skill to have to continually do two things: better understand myself, through both outside learning and deepening self-awareness, and continue to learn about other people and strengthen all of the relationships I have, both inside and outside of business.
This book hit me hard and is sooooo important for overachievers, especially us entrepreneurs who are never satisfied with ourselves or our progress in a given moment.
This book advises not comparing yourself to others at all, but instead to the progress you have made personally as the litmus test. That was so helpful to me in stopping being so hard on myself because in looking back, I really have done some amazing things and made serious progress!
Dan Sullivan shares his simple yet profound teaching that, until now, has only been known to his Strategic Coach clients: unsuccessful people focus on 'The Gap', but successful people focus on 'The Gain'.
Most people, especially highly ambitious people, are unhappy because of how they measure their progress. We all have an 'ideal', a moving target that is always out of reach. When we measure ourselves against that ideal, we're in 'the GAP'. However, when we measure ourselves against our previous selves, we're in 'the GAIN'.
That is where The GAP and The GAIN concept comes in. It was developed…
I am and always will be a teacher. For the past 25 years, I dedicated my life to inspiring students to achieve their goals and manifest their dreams. I finally decided to take my own advice and listen to the calling that has been ringing louder and louder over the years. I used my gifts to become a certified Law of Attraction coach, reiki practitioner, and Tarot reader. While I may have left the academic classroom, I was called to the world classroom. As an author, speaker, coach, and healer, I awaken the manifestation superpower that exists in all of us.
In 2009, I dislocated and broke my ankle in the Honolulu airport. Bedridden after surgery, I remembered a friend had given me a copy of The Secret. I read it in one sitting and had an epiphany! I have been manifesting my entire life but didn’t know that it’s name was Law of Attraction. This book catapulted me on my spiritual journey and forever changed my life. I realized I am a deliberate creator and can manifest any desire I want.
The tenth anniversary edition of the book that changed lives in profound ways.
In 2005, a groundbreaking feature-length movie revealed the great mystery of the universe -- The Secret. In 2006, Rhonda Byrne followed with a book that became a worldwide bestseller.
Everything you have ever wanted - unlimited joy, health, money, relationships, love, youth - is now at your very fingertips.
The Secret is an enigma that has existed throughout the history of mankind. It has been discovered, coveted, suppressed, hidden, lost, and recovered. It has been hunted down, stolen, and bought for vast sums of money. A number…
