100 books like Creating Superfans

The foundation of my Vision Training for Life leadership workshops is maintaining a wide, open lens on life so that you can take in as many experiences as possible. But one question I used to struggle with was, why do some experiences, even those that seem inconsequential at the time, have such an outsized impact?

The Heath brothers answered the question for me, and then some, through their combination of data-driven research and rich storytelling. This book imparts so many lessons, including how crucial first impressions are for predicting successful outcomes. That insight alone has helped spark so much human connection for me. The book is filled with many more nuggets that promise to improve your life.

I am big fan of Shep Hyken and his work. Shep is an incredibly enthusiastic customer experience storyteller, possessing a knack for providing very practical advice to businesses. In this book, he zooms in on one of the most crucial aspects of customer relationships: loyalty.

I fully agree with Shep's viewpoint that many organizations overly concentrate on acquisition, overlooking the fact that cultivating loyal fans and even ambassadors is essential for long-term success.

The quality of customer experience significantly hinges on the leadership within an organization. Rudy and Henry do an excellent job, using compelling examples and anecdotes, to illustrate how C-level executives can adopt a more customer-centric approach in their leadership.

It's notable that few marketing or consumer experts hold C-level positions, with most executives coming from financial or technical backgrounds. In my view, this book is an invaluable resource for such professionals, aiding them in evolving into more effective leaders focused on customer needs.

Delivering an outstanding customer experience isn't just about tweaking minor details; it's about continuously reinventing oneself to align with evolving customer expectations.

I found this book unputdownable because it presents a wide array of cases from large companies that have undergone transformative reinventions, akin to a phoenix rising from the ashes.

Peter's skill as a storyteller is exceptional, and his deep, personal involvement in these narratives elevates this book to my all-time favorite on the topic of business reinvention to remain valuable to customers.

Melissa is rewriting the book on modern product management. Her advice is hard-earned, practical, and useful. If you’re interested in starting a career in product management, this book offers up specifics on what exactly is product management and how to excel at it in modern, agile cultures.

As soon as we meet Rick Masters, the hero in our story, we know we are in for a bumpy ride.

Rick is struggling like crazy to keep up with the other real estate agents in his office, and he’s failing miserably. Luckily, Rick meets a guide who teaches him about a new way to communicate, and a powerful way to sell more.

This book reads more like a novel than a boring business book. In fact, it’s even a love story! I’ve implemented many of the strategies from the book, and each time I have, I’ve seen a dramatic improvement in my sales results. If you are in business or sales, this book is a must-read and a fun read!

This book is a game-changer for anyone who wants to grow their business and make their clients fall in love with them.

It's all about understanding what your clients really want and need, and then delivering it to them in a way that is authentic and meaningful. 

I love Beckwith's short-chapter writing style as it’s very easy to read, and his insights are incredibly valuable.

Putting his thoughts into practice, like “Respect your client’s time,” “Be specific,” “Before you pick a name, test it.” “Take time and write notes by hand.”…will all help make you more relevant and more trusted by your clients.

So if you’re looking to create a roadmap on how your team can better connect with your own clients and make them feel truly appreciated, What Clients Love will help you build it.

Uri Levine founded Waze, the GPS traffic navigation service, which he subsequently sold to Google for over $1 billion. He went on to launch Moovit (“Waze for public transportation”), which was sold to Intel—also for over $1 billion. He’s now founded a dozen companies.

I found Uri’s recommendations about how to be a better entrepreneur to be highly relevant. I wish I’d been able to read this book when I was CEO of my own startup!

Never Lose A Customer Again is my go-to recommendation for readers that are interested in learning the psychology behind customer loyalty. Joey Coleman details the eight emotional stages that customers go through in the 100 days following a purchase and how you can strategically anticipate their reactions to strengthen your relationships. Everyone that has read Never Lose A Customer Again has told me that it’s helped them improve their relationships with everyone in their lives, not just their prospects and customers. 

Unreasonable Hospitality by Will Guidara is a fresh take on leadership that emphasizes the power of extraordinary customer service. Guidara, a renowned restaurateur, shares how going beyond what’s expected—by offering "unreasonable" levels of hospitality—can set any organization apart. He breaks down how genuine care, attention to detail, and surprise moments can turn ordinary customer interactions into unforgettable experiences. His lessons aren’t just for restaurants; they’re for any leader who wants to create a service-oriented culture that makes customers feel truly valued. Guidara shows how exceptional hospitality can build deep, lasting relationships with clients and create a culture of excellence within the team that leads to sustained success.

Will Guidara takes us through a journey of excellence that is neither straight nor easy, but his easy style of persistence is achievable in all our lives and organizations.