The Power of Moments

The foundation of my Vision Training for Life leadership workshops is maintaining a wide, open lens on life so that you can take in as many experiences as possible. But one question I used to struggle with was, why do some experiences, even those that seem inconsequential at the time, have such an outsized impact?

The Heath brothers answered the question for me, and then some, through their combination of data-driven research and rich storytelling. This book imparts so many lessons, including how crucial first impressions are for predicting successful outcomes. That insight alone has helped spark so much human… show more.

Reflect on this: every week, you interact with thousands of brands. How many of these encounters are truly memorable? The reality is that most are mundane and easily forgotten.

What I adore about this book is how it instructs companies to excel in customer interactions at just the right moments. It's not about being extraordinary every second; it's about strategically choosing moments to make an impact.

Ever since I read this book, I've been discussing it in my keynotes almost daily. The concept instantly captivates everyone.

In today’s world, you’re not just selling stuff—you’re creating experiences for your customers. Rather than leaving those experiences to chance, this book encourages you to craft them with care. It’s well-written and entertaining and will inspire you to think differently about the way you craft meaningful moments, for your customers and in your personal life.