The Power of Moments

By Chip Heath, Dan Heath,

Book cover of The Power of Moments: Why Certain Experiences Have Extraordinary Impact

Book description

THE NEW YORK TIMES BESTSELLER

'Beautifully written, brilliantly researched' Angela Duckworth, bestselling author of GRIT

'The most interesting, immediately actionable book I've read in quite a while... If life is a series of moments, the Heath brothers have transformed how I plan to spend mine' Adam Grant, bestselling author of…

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Why read it?

2 authors picked The Power of Moments as one of their favorite books. Why do they recommend it?

Reflect on this: every week, you interact with thousands of brands. How many of these encounters are truly memorable? The reality is that most are mundane and easily forgotten.

What I adore about this book is how it instructs companies to excel in customer interactions at just the right moments. It's not about being extraordinary every second; it's about strategically choosing moments to make an impact.

Ever since I read this book, I've been discussing it in my keynotes almost daily. The concept instantly captivates everyone.

In today’s world, you’re not just selling stuff—you’re creating experiences for your customers. Rather than leaving those experiences to chance, this book encourages you to craft them with care. It’s well-written and entertaining and will inspire you to think differently about the way you craft meaningful moments, for your customers and in your personal life.

From Anne's list on rethinking marketing.

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