From Jennifer's list on to think differently on creative problem solving.
For most of my life, I avoided conflict. I was a classic people pleaser. But this book, and the work by academic Chris Argyris that helped inspire it, quite literally changed my life. The book offers practical ways to engage in productive disagreement, to have tough conversations with a better hope of a good outcome. It’s a short and easy read, with lots of very practical tools for navigating the conversations you may be dreading.
Why should I read it?
What is this book about?
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said