I have been on this journey for decades. I have just celebrated my 81st birthday and I am still learning. What I have seen is that most problems are people problems. That’s hard for me as a technical person with a Ph.D. in computer science. I have learned a lot the hard way and books like these have helped me. The books that helped the most were Fearless Change and More Fearless Change, written with my good friend and writing partner, Mary Lynn Manns. They changed my life. I hope these books will change yours.
Mónica Guzmán is not just another author and storyteller.
She’s also a supporter of an organization that is doing amazing things to bring our divided nation together – Braver Angels (check out BraverAngels.org).
I thought I knew a lot about facilitation and listening but the folks at Braver Angels have opened doors for me that I didn’t know were there.
Please, please, please check them out and read Monica’s book!
"I can see this book helping estranged parties who are equally invested in bridging a gap-it could be assigned reading for fractured families aspiring to a harmonious Thanksgiving dinner." -New York Times
"Like all skills, these techniques take practice. But anyone who sincerely wants to bridge the gaps in understanding will appreciate this book. Guzman is emphatic about making an effort to work on difficult conversations." -Manhattan Book Review
We think we have the answers, but we need to be asking a lot more questions.
Journalist Monica Guzman is the loving liberal daughter of…
Kurt Mortensen is an international authority on charisma, negotiation, and influence. Kurt has spent over 20 years researching influence, leadership, sales, persuasive presentations, and he teaches at the university level. Kurt is the author of Persuasion IQ, Laws of Charisma, and the best-selling book Maximum Influence. His books have been translated into 28 languages. He is also the host of the popular podcast Maximize Your Influence. Mortensen teaches that professional success, personal relationships, and leadership all depend on the ability to persuade, influence, and motivate others. The key is to get others to want to do, what you want them to do and like doing it.
Vanessa calls herself a human behavior investigator. She talks about the formula for charisma and how to read people. These critical influence tools help people adapt their ability to bond with people and persuade them how they want to be persuaded. This book gives you the hacks to influence better and faster. I love how she focuses on first impressions. We all know that the first impression is critical to having charisma and connecting with people.
Do you feel awkward at networking events? Do you wonder what your date really thinks of you? Do you wish you could decode people? You need to learn the science of people.
As a human behavior hacker, Vanessa Van Edwards created a research lab to study the hidden forces that drive us. And she’s cracked the code. In Captivate, she shares shortcuts, systems, and secrets for taking charge of your interactions at work, at home, and in any social situation. These aren’t the people skills you learned in school. This is the first comprehensive, science backed, real life manual on…
I am a policy advocate, grassroots activist, university professor, and author committed to social change—at scale—to advance social work values of racial, economic, environmental, and social justice. Recognizing that most social workers are drawn to our profession because they want to make a difference in the lives of their clients, one by one, I invest my energies and skills to making policy study and practice accessible, relevant, and urgent. My students quickly get used to noting the book recommendations I sprinkle throughout class discussions and in assignment feedback, because when you see the world through a social policy frame, everything has a policy implication!
There are many examples in this book that make my students angry—which is one of the reasons I want them to read it.
As people committed to engaging with others to pursue justice, we have to become proficient—if never comfortable—in having conversations with people who do not share our worldview, and in using our active listening skills and deep regard for human relationships to find common ground.
The skills and practices in this book equip us for effective engagement beyond the silos we frequent, help us see our own arguments as others may encounter them, and catalyze the kind of thoughtful interactions social change demands.
In our current political climate, it seems impossible to have a civil conversation with someone who has a different opinion. Dialogue is shut down when perspectives clash. Heated debates on Facebook and Twitter often lead to shaming, hindering any possibility of productive discourse. How to Have Impossible Conversations guides readers through the process of having effective, civil discussions about any divisive issues--not just religious faith but climate change, race, gender, poverty, immigration, and gun control.
Coauthors Peter Boghossian and James Lindsay distinguish between two types of conversations: those that are oriented toward arriving at truth, and those that may require…
I’m an executive coach, personal branding consultant, and reputation management expert helping global executives, entrepreneurs, and thought leaders manage how they’re perceived and drive towards ideal opportunities. A long-time passionate supporter of the military, I volunteer to help veterans transitioning to civilian careers. My work with veterans comes from gratitude for their sacrifice. I regularly speak at military installations, podcasts, and events on veteran transition and hiring, teach in the TAP program at the US Air Force Academy, and serve on the Board of Directors at Project Sanctuary, which focuses on healing military families. Since 2012, I’ve also been a writer for Military.com.
There are so many books written about active listening and communications, but not many that focus on what the other person really needs: Validation.
As veterans re-integrate into the civilian workforce and lifestyle, the way they communicate is different from when they were serving in the military, and becoming mindful of how they communicate with others is important. This book will guide them through a key skill (validation) that will help them not only in their career, but also in their personal life.
What if making one tweak to your day-to-day conversations could immediately improve every relationship in your life?
In this 3-hour, conversational read, you’ll discover the whats, whys, and hows of one of the most valuable (yet surprisingly little-known) communication skills available—validation.
Whether you’re looking to improve your relationship with your spouse, navigate difficult conversations at work, or connect on a deeper level with friends and family, this book delivers simple, practical, proven techniques for improving any relationship in your life.
Mastery of this simple skill will enable you to:
Calm (and sometimes even eliminate) the concerns, fears, and uncertainties of…
I’m a poet, tarot muse, and artist whose childhood experiences with vivid night-time dreams and a handful of years on a commune in the cornfields ignited my passion for exploring inner imagery. I read voraciously from science fiction to fairytales to channelings. I discovered tarot in my twenties, using it to read for others, mend my broken heart, and get squared away enough to apply to graduate school for poetry in the heartland at the Iowa Writers’ Workshop. Ever since, tarot is my favorite mirror for self-reflection. Author of two poetry collections, I wrote a workbook to help others apply the tarot in joyful, healing ways through writing and art.
Because I love understanding the roots of my present by looking at my past, I loved using Nancy Hendrickson’s Ancestral Tarot exercises to begin a relationship with my own ancestors. Hendrickson defines types of ancestors (blood, place, and time) and suggests practical ways to connect. Journaling prompts encourage you to create a paper trail of your journey. Hendrickson gives us layouts and delves into tools (sigils, moon energy, pendulums runes, oracles). You can dive deep to look at patterns surrounding addiction, generational incarnations, DNA, and more. As soon as I brought this book into my home (while preparing to teach a class with it) I had a powerful and moving dream that connected me to a loving ancestor.
A practical, hands-on guide for using tarot to connect with your ancestors and gain access to their insights for healing, self-protection, and personal powers.
With a tarot deck in hand, readers will learn how to identify and access ancestral gifts, messages, powers, protectors, and healers.
Tarot expert Nancy Hendrickson guides readers through the basics of finding recent ancestors, and navigating the confusing maze of DNA and ethnic heritage. As a longtime tarot enthusiast, she shows readers how to incorporate a metaphysical tool into a world of tradition.
Ancestral Tarot spreads are included in relevant chapters. Each chapter includes three journal…
As a reading educator my mission in life is to give the gift of literacy. Inspiration came from my mother, my first-grade teacher who taught me to read. At 90-plus years old and declining, I dedicated one of my 18 books on teaching literacy to her. She sent me the last letter she would ever write and said, “Oh, oh, oh!”—a quote from Dick and Jane, the book she used to teach reading to three generations of first graders—“I always wanted to write a book but never did. I hope a word of mine is on a page or two of yours.” Her inspiration is on every page.
This book changed my life as a scholar who champions change in how we teach reading.
Susman brilliantly charts the path for anyone who wants to open minds, move hearts, and change the world in any movement or endeavor. She chronicles her own career journey which led her to be the renowned head of corporate affairs at Pfizer during the pandemic and beyond and leaves the reader with a path to follow in their own campaigns for change based on compassion and common sense.
Pfizer's trailblazing communications leader, Sally Susman, reveals how we can break through the noise to get our message across and make positive change.
A global pandemic. A roller-coaster economy. Political tensions ready to ignite, and common civility at an all-time low. For leaders, the pressures and the stakes could not be higher. And in such a stormy, often dangerous world, communications can no longer be considered a soft skill. The ability to reach people and drive public conversation is a rock-hard competency.
In this wise and inspiring book, Sally Susman, the renowned head of corporate…
I am a Professor at MIT and co-founder of both the inter-university Program on Negotiation at Harvard Law School and the not-for-profit Consensus Building Institute that provides help in resolving some of the most complex resource management disputes around the world. I have been teaching negotiation and dispute resolution, doing research about the circumstances under which various negotiation strategies do and don’t work, and offering online training for more than four decades. Given the many negotiations I've observed, I’m convinced that negotiating for mutual advantage is the way to go -- avoid unnecessary conflict, get what you want in all kinds of negotiating situations, and walk away with good working relationships and a solid reputation.
Doug and Sheila start with the assumption that we all want to learn and grow, but at the same time, we also want to be accepted just as we are. That means, we don’t want to be on the receiving end of evaluations, advice, criticism, or coaching that highlight our flaws. Most of us believe that feedback is essential for ensuring healthy relationships and ensuring our professional development, but as they point out, “we dread it and often dismiss it.” They see feedback as a step in the larger process of negotiation. When I try to convince you of something, I need to offer not just a demand, but an argument or evidence that makes sense to you and backs up what I’m saying.
Doug and Sheila have suggestions for how to avoid the traps (“triggers,” they call them) that get in the way of our accepting or even seeking…
The coauthors of the New York Times-bestselling Difficult Conversations take on the toughest topic of all: how we see ourselves
Douglas Stone and Sheila Heen have spent the past fifteen years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging, offering a simple framework and powerful tools to help us take on life's blizzard of offhand comments, annual evaluations, and unsolicited input with curiosity and grace. They blend the latest insights from neuroscience and…
I never thought I would be an entrepreneur. In fact, I was happy in corporate life. But when my job in corporate America blew up, I realized that I need to rethink my entire approach to building my career and my life. The result of these efforts is The 10% Entrepreneur. Over the past decade, I have integrated entrepreneurship into my life on a part-time basis, reaping meaningful financial and psychic rewards in the process. In the process, I have taught hundreds of thousands of others that entrepreneurship does not have to be an all-or-nothing proposition.
This is a compelling and fast-paced read about how you can develop a compelling pitch that will convince people to back you. Whether you are looking for investors, customers, business partners, or employees, knowing how to pitch your ideas in a compelling way is absolutely essential. This book dives deep into that challenge with tons of ideas and advice.
'This remarkable book can be your secret weapon for bringing your idea to life.' DAN PINK, bestselling author of Drive
'Whether you want to get ahead inside a company or build a startup from the ground up, this fascinating book is a must-read.' REID HOFFMAN, co-founder of LinkedIn
'A super-readable and actionable look at how to make your ideas take flight. Whether you're pitching a brand new startup or an idea for your company's next product, you'll find a wealth of insights and stories throughout.' MIKE KRIEGER, co-founder of Instagram
I am a psychotherapist and pastor. Since my first book Highly Sensitive People in an Insensitive World, which became an international bestseller, I have received letters from all over the world, from people, telling me about their lives. I discovered there is a need for books on how to live your life in an authentic way. I have studied Psychiatrist C.G. Jung and Philosopher Søren Kierkegaard at the university. The books, I recommend are easier to read than these two. In my books, I use many examples. It is important to me that the wisdom of great writers becomes accessible to all people regardless of their level of education.
Bent Falk writes so clearly and touches people. My students are always grateful to me for making them aware of his book. I still read in it now and then. It helps me accept things as they are and my feelings as they are. And it helps me be authentic and true to myself in my relations.
Focusing on how someone in need can best be helped, the author identifies the skills and honesty of the person who wants to help as key to how effective this can be. Looking in detail at the nature of boundaries, willingness to speak from a place of authenticity and to be honestly present to the experience of the individual person, and the sensitive and economical use of language, the author shows how people in a state of deep personal crisis can be richly helped. Taking the view that no set response is always right or always wrong, he argues strongly…
I’ve always been fascinated by how we can fulfill our potential in a way that allows us to thrive rather than burning ourselves out in the process. My motto is I’d like to ‘save the world, but be back in time for tea.’ My fascination has led me down all sorts of intriguing avenues. I’ve become a stand-up comic (and taken four solo shows to the Edinburgh Fringe), exploring how humor can help us tackle tough topics. I’ve researched mental health (I’m currently studying for an MSc in the Psychology and Neuroscience of Mental Health), I’ve studied elite sports, and I’ve been an Executive Coach to leaders of diverse organizations.
I’m not a fan of conflict (Who is?!), so I found this book incredibly helpful. I really liked the way the authors broke things down into simple buckets. For example, rather than thinking, ‘Why did that innocent little, tiny comment wind me up so much? I must be a muppet!’ It helped me to see the principles at play and, therefore, what I could do to keep thriving.
I use many of the techniques described here on a daily basis. They have helped me to stay true to what is important whilst maintaining rapport, to seek out valuable feedback without getting bent out of shape, and to deliver difficult messages more compassionately and effectively.
Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.
The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers…
