I don’t have a passion for the diversity, equity, and inclusion topic. I have an obligation. When I didn’t see or understand the horrific injustice of systemic oppression, I couldn’t do anything about it. Now that I see it, I cannot ignore it. I’ve become an expert through my work in organizational development. I work with technology, healthcare, financial services and educational services clients around the globe, and in 2016 I founded GAR (Gender, Age, Race) Diversity Consulting. Prior to GAR, I was a director in the National Diversity and Inclusion office at Kaiser Permanente, and I worked for many years as a global management and technology consultant with American Management Systems, Inc (now CGI).
I love this book and have used it in many workplace training environments—both in-person and virtual. The stories in this book helped me to better understand my worldviews and mental models and how those models affect my thinking and actions toward others. The questions posed at the end of each story provide sensitive, caring, insightful, and non-judgmental opportunities for self-reflection, group sharing, and personal growth. This book is a powerhouse for inspirational human change!
From incomparable storyteller and beloved diversity and inclusion expert, Steve L. Robbins, comes the 10th Anniversary Edition of his classic book used by scores of companies globally for diversity training.
This 10th anniversary edition of the beloved classic features 10 new stories written by Dr. Robbins that help readers gain deeper insight into the role our brains play in shaping our thoughts and actions, and what we can do to be more curious and open-minded in our diverse world. Based on his study of the fields of behavioural science and cognitive neuroscience, Robbins explores unconscious bias in many of its…
I don’t have a passion for the diversity, equity, and inclusion topic. I have an obligation. When I didn’t see or understand the horrific injustice of systemic oppression, I couldn’t do anything about it. Now that I see it, I cannot ignore it. I’ve become an expert through my work in organizational development. I work with technology, healthcare, financial services and educational services clients around the globe, and in 2016 I founded GAR (Gender, Age, Race) Diversity Consulting. Prior to GAR, I was a director in the National Diversity and Inclusion office at Kaiser Permanente, and I worked for many years as a global management and technology consultant with American Management Systems, Inc (now CGI).
Workplaces are increasing in diversity, making it essential for workers to understand the nuances of cross-cultural relationships. This book delves into those nuances in a way that is practical, insightful, and fun. The author begins by introducing the four stages of cultural awareness, then builds by providing workbook opportunities for the reader to develop often profound insight. The author remarkably shows no bias toward one culture over another, which heightens the book's value. It’s also a terrific read for global travelers to gain an understanding and appreciation of places and people visited.
Here is the ultimate, self-instructional cross-cultural training manual. Craig Storti, author of The Art of Crossing Cultures, The Art of Coming Home, Incident at Bitter Creek and Cross-Cultural Dialogues, brings his wealth of knowledge and his creative mind to this exceptional new resource.
Figuring Foreigners Out is designed for anyone who wants to help in "figuring out" the behavior of someone from another culture. Educators, trainers and individuals will profit from this user-friendly workbook. readers can work through exercises which are vintage Storti - on their own, or in a training group.
Concepts at the heart of intercultural communication are…
I don’t have a passion for the diversity, equity, and inclusion topic. I have an obligation. When I didn’t see or understand the horrific injustice of systemic oppression, I couldn’t do anything about it. Now that I see it, I cannot ignore it. I’ve become an expert through my work in organizational development. I work with technology, healthcare, financial services and educational services clients around the globe, and in 2016 I founded GAR (Gender, Age, Race) Diversity Consulting. Prior to GAR, I was a director in the National Diversity and Inclusion office at Kaiser Permanente, and I worked for many years as a global management and technology consultant with American Management Systems, Inc (now CGI).
I wept when I learned that the author of this book passed away. That’s how much value I place on this book, and reflects how much I, or anyone with an open mind can learn from it. For anyone perplexed by the shifting lexicon of diversity, equity, and inclusion, this book is for you. The author defines diversity, discusses issues in the field, provides tools for self-awareness, and shows how to communicate effectively in diverse environments. His book is a treasure for anyone managing conflict and/or leading change in diverse organizations. A brilliant book for practitioners.
The diverse workforce is not only the future; it is here and now. And, with the help of "The Diversity Toolkit", managers of all levels can learn easily to adapt and be sensitive to the new workforce realities. The "Diversity Toolkit" features easy-to-use tips for improving communications skills, practical guidance for perfecting team relationships, and helpful suggestions for attaining leadership skills. This practical guide will ensure that readers will achieve tangible results effectively and efficiently.
I don’t have a passion for the diversity, equity, and inclusion topic. I have an obligation. When I didn’t see or understand the horrific injustice of systemic oppression, I couldn’t do anything about it. Now that I see it, I cannot ignore it. I’ve become an expert through my work in organizational development. I work with technology, healthcare, financial services and educational services clients around the globe, and in 2016 I founded GAR (Gender, Age, Race) Diversity Consulting. Prior to GAR, I was a director in the National Diversity and Inclusion office at Kaiser Permanente, and I worked for many years as a global management and technology consultant with American Management Systems, Inc (now CGI).
Four generations exist in today’s workplaces, and the attitudes, values, and beliefs of each differ greatly. For example, older workers sometimes stereotype younger workers as lazy or lacking in respect while younger workers may see older workers as overly loyal and not caring about work-life balance. For companies to succeed, understanding generational differences is vital, including communication preferences, feedback needs, motivations, priorities, and expectations. Cam’s book is packed with guidance on how to bring the generations together to attain organizational success and a healthy workplace.
Advance praise for Motivating the "What's In It For Me?" Workforce
"The information on leading and managing generations found in this book is invaluable to all executives today. The war for talent has become increasingly fierce. Attracting and retaining this talent is critical to a successful global company. This book is a masterful tool for developing the skills required for managing multigenerational teams. It is a must-have for executives at all levels who are responsible for a company's greatest asset: its people."
--Phebe Port, Vice President Global Management Strategies,The Estee Lauder Companies
As a reading educator my mission in life is to give the gift of literacy. Inspiration came from my mother, my first-grade teacher who taught me to read. At 90-plus years old and declining, I dedicated one of my 18 books on teaching literacy to her. She sent me the last letter she would ever write and said, “Oh, oh, oh!”—a quote from Dick and Jane, the book she used to teach reading to three generations of first graders—“I always wanted to write a book but never did. I hope a word of mine is on a page or two of yours.” Her inspiration is on every page.
This book changed my life as a scholar who champions change in how we teach reading.
Susman brilliantly charts the path for anyone who wants to open minds, move hearts, and change the world in any movement or endeavor. She chronicles her own career journey which led her to be the renowned head of corporate affairs at Pfizer during the pandemic and beyond and leaves the reader with a path to follow in their own campaigns for change based on compassion and common sense.
Pfizer's trailblazing communications leader, Sally Susman, reveals how we can break through the noise to get our message across and make positive change.
A global pandemic. A roller-coaster economy. Political tensions ready to ignite, and common civility at an all-time low. For leaders, the pressures and the stakes could not be higher. And in such a stormy, often dangerous world, communications can no longer be considered a soft skill. The ability to reach people and drive public conversation is a rock-hard competency.
In this wise and inspiring book, Sally Susman, the renowned head of corporate…
I’m an executive coach, personal branding consultant, and reputation management expert helping global executives, entrepreneurs, and thought leaders manage how they’re perceived and drive towards ideal opportunities. A long-time passionate supporter of the military, I volunteer to help veterans transitioning to civilian careers. My work with veterans comes from gratitude for their sacrifice. I regularly speak at military installations, podcasts, and events on veteran transition and hiring, teach in the TAP program at the US Air Force Academy, and serve on the Board of Directors at Project Sanctuary, which focuses on healing military families. Since 2012, I’ve also been a writer for Military.com.
There are so many books written about active listening and communications, but not many that focus on what the other person really needs: Validation.
As veterans re-integrate into the civilian workforce and lifestyle, the way they communicate is different from when they were serving in the military, and becoming mindful of how they communicate with others is important. This book will guide them through a key skill (validation) that will help them not only in their career, but also in their personal life.
What if making one tweak to your day-to-day conversations could immediately improve every relationship in your life?
In this 3-hour, conversational read, you’ll discover the whats, whys, and hows of one of the most valuable (yet surprisingly little-known) communication skills available—validation.
Whether you’re looking to improve your relationship with your spouse, navigate difficult conversations at work, or connect on a deeper level with friends and family, this book delivers simple, practical, proven techniques for improving any relationship in your life.
Mastery of this simple skill will enable you to:
Calm (and sometimes even eliminate) the concerns, fears, and uncertainties of…
I’ve always been curious about people and the way they interact. When I was a small child, all our neighbors had their back doors wide open to catch the summertime breeze; they’d get the sense they were being watched… by my small face pressed against the screen door, listening and learning. My parents would get called..” She’s doing it again.” As an introvert, a performing artist, and a coach, I’ve learned to tune my ears to the messaging beneath the words—the unspoken truth in the interaction. And I truly believe that if we can learn to be more effective and compassionate listeners—our world will change for the better.
For anyone tempted to label good listening as “soft skills,” this book will prove you wrong! Even though the book was published in 2010, Goulston positions listening as a vital skill all the more needed in today’s fractious times.
Each chapter is structured with a high-stakes story, “Usable Insights,” and “Action Steps,” with excellent, researched info in between. From the chapter titled “Nine Core Rules for Getting Through to Anyone,” I personally learned so much from this book that I could apply to my daily interactions—particularly those with my very argumentative teenage daughter!
Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.
Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help you turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.
In Just Listen, Goulston provides simple yet powerful techniques you can…
In my 20s, after always doing what I was “supposed” to, I found myself trapped in a relationship I wanted out of, in a job that barely paid the bills, and in a mindset of scarcity. After my birth control almost killed me, I dove into the mind-body connection that’s often stifled by sexism and societal expectations, becoming fascinated with pushing against the status quo and living more adventurously. I realized I needed to sincerely take my life decisions into my own hands. Since then, I’ve run ultramarathons, become an entrepreneur, and taught countless menstruators how to listen to their own bodies so they can build a life they love.
When my friend’s dad died suddenly from a pancreatic cancer diagnosis, I had no clue how to help. It felt incredibly awkward, risky, and confusing: Do I text her? Give her space? Ask if she wants a hug. Or say the common, “Let me know if there’s anything I can do” (which, it turns out, is not helpful).
Later, I devoured the stories Anna collected about the 5 topics we tend to be hush-hush about death, sex, money, family, and identity. Reading a diverse set of snapshots from the most challenging aspects of being a human made me no longer want to tread lightly around tough conversations. In fact, I want to welcome them.
When my partner’s friend died young, as awkward as it felt to talk about it initially, I knew it was crucial to allow a space to share memories, expose feelings, and verbally process the events. When…
From the host of the popular WNYC podcast Death, Sex, & Money, Let&;s Talk About Hard Things is an invitation to discuss the tough topics that all of us encounter.
Anna Sale wants you to have that conversation. You know the one. The one that you&;ve been avoiding or putting off, maybe for years. The one that you&;ve thought &;they&;ll never understand&; or &;do I really want to bring that up?&; or &;it&;s not going to go well, so why even try?&;
Sale is the founder and host of WNYC&;s popular, award-winning podcast Death, Sex, & Money, or as the…
I am an academic at the University of Glasgow with a background in philosophy and psychology. My approach to critical thinking is broad and informed by several other teaching and research interests: emotional intelligence, the psychology of influence, interpersonal communication, and virtue ethics. Motivating much of what I do is the question: How are we to live well? With respect to critical thinking I don’t just deal with the nature and structure of arguments, but also with the role they play in constructive dialogues, and how poor reasoning is linked to psychological biases and the absence of certain virtues. The books I have chosen here are representative of these concerns.
As well as being academically sound this book is accessible and engaging, and it deals with subjects such as explaining, listening, assertiveness, negotiations, and persuasion in a way that is highly applied and always useful. Perhaps most importantly it addresses many of the aspects of interpersonal communication that I have for a long time found fascinating and challenging.
-Number one text for depth and comprehensive coverage: detailed analysis of existing knowledge and practice -Comprehensively updated in 7th edition with latest research findings, theoretical developments and applications to practice. -Well structured and easily navigable: topic areas clearly defined and packaged to fit course delivery -Unmatched authority: highly recognized author and five previously successful editions -Links theory to practice to help students learn and apply key skills -Offers a strong UK-originated alternative to other US-oriented texts -Flexible and cross-disciplinary: applies to a broad range of professional roles and contexts
I’ve been working with words for over 25 years, as a writer and editor in publishing houses, design studios, and now as a freelance. I help everyone from big brands and small businesses through to academics and consultants get their ideas out of their heads and on to the page. I was an original co-founder of ProCopywriters, the UK alliance for commercial writers. I’ve written and self-published four books, the most recent of which is How to Write Clearly. The books I’ve chosen all helped me to write as clearly as I can—not least when writing about writing itself. I hope they help you too!
Some writing guides can be a little bit “citation needed.” The author certainly sounds like they mean it—but where’s the proof?
There’s no such problem with Anne Janzer’s superb Writing to be Understood. Setting out to get to the heart of what makes a piece of text clear and memorable, she offers a masterclass in clear and expressive writing.
Along the way, she interviews experts in every area from non-fiction writing to psychology, risk management, behavioral design, and even comedy, bringing their authoritative guidance directly into her book. Read, learn, and see your writing improve.
Have you ever wondered what makes your favorite nonfiction books so compelling, understandable, or enjoyable to read? Those works connect with you, as a reader. When you recognize what's happening, you can apply those same methods to your own writing.
Writing To Be Understood is the thinking writer's guide to effective nonfiction writing techniques, such as:
- Using analogies to illustrate unseen concepts - Appealing to the reader's innate curiosity - Balancing humility with credibility
For each topic, the book combines insights from cognitive science with advice from writers and expert practitioners in fields of psychology, technology, economics, medicine, policy,…
