How to Use Power Phrases to Say What You Mean, Mean What You Say, & Get What You Want

I love the simplicity of this book. I recommend it to clients who have a hard time being assertive. The book gives straightfoward, no nonsense input on how to handle a variety of challenging situations in a way which is both self-protective and likely to enable the reader to get a favourable outcome. Situations include how to say no without alienating the other person; asking in a way which makes it likely you’ll get what you want; and dealing with putdowns or unjust criticism.