17 books like How to Complain

I think Treasure Islands may well be the most influential book in tax justice.

Author Nick Shaxson, previously a journalist for the Financial Times and Reuters, became a key member of the Tax Justice Network and wrote this rollicking blockbuster. In a story that spans the globe, Shaxson captures the lurking malevolence of the men – and it is almost always men – who shaped our world so they could profit from selling opportunities for tax abuse and financial crime.

Fraud is now 40% of all crime. It is the crime we are most likely to come across. Yet the authorities seem powerless to stop it. This book explains how frauds work and, armed with that knowledge, how to prevent them happening to you. Doug has years of experience and understands the world of fraud as well as any fraudster. Read it and keep safe. 

At last a book that tells the truth about investment and how it works. The most important thing is keeping down charges. They eat away at your money every month and only enrich other people. Don’t let them manage your money – trust the markets. There are exercises and worksheets to do. So it is not a casual read. But if you study it and work through it you will end up better off and have enough money for your future. Which is the true meaning of wealth.

This book – a copy is free at hathitrust.org – shows how some truths about money are eternal. 

It is the first personal finance guide written for women but its advice is still valid – ‘high interest is another name for bad security’ ‘Do not put all your money into one concern’ ‘the Broker [you employ] should be of high standing and respectability’ ‘place the money…in the bank at interest [or] put it into the Funds’. And it is a model of clear writing. I loved it.

When you have no one in the world to count on, who do you turn to? You have no choice but to charge head-on into the breach. You have never been in trouble in your life and find that someone is suing you. People shake their heads and say that you will lose everything and walk away. This book gave a young man hope and a path to start on. I had to hire a lawyer, but this book prepared me for what to expect. The unknown is frightening. Knowing how the ‘game’ is played helped me to understand the process.

The book covers a broad spectrum of civil cases, but the reader can familiarize themselves with how things will proceed in their circumstance. I didn’t find any victorious solution to my situation, but it did stimulate my logical thinking and need to learn more about the legal process. It… show more.

Most salespeople believe the closing happens at the end of the presentation. It doesn’t. It happens in the first few seconds.

The biggest change in the selling process has happened over the last 25 years. Brain science has proven that the subconscious minds of our prospects make snap decisions about us. This book shows us what to say during those first critical seconds. Prospects and clients judge us harshly, and they do it in the first few seconds.

The case studies and proof will change how we look at selling forever.

Getting attention is the easy part. Keeping that attention requires using these magic phrases to ward off distractions.

Through sound bites, word pictures, and great hooks, we can actually get prospects to listen to us, and internalize our message. With today’s micro-attention span, we need to up our game and capture our prospects’ minds. The word phrases to command attention are as easy as, “I have some good news and some bad news.” Instant attention to what we will say next.

This one's a fast-moving mystery story that takes you behind the scenes of the circus! An insurance investigator, John Nieves, has to determine whether a lion tamer's death was an accident or murder, but the circus people play practical jokes on him, especially after they discover he has a childhood fear of clowns! The big cats feature in this but are well treated and John develops an affinity with a panther who had been refusing to eat. This one has tension, suspense, and a lot of laughs along with the glamour of the circus!

Focus and controlling our prospects’ attention is the first step. Add some conversational hypnosis and we will have more influence over the outcome.

The authors believe in carefully crafted sales scripts to talk to the unconscious mind of our prospects. While these structure sentences seem challenging at first, we gradually become aware of their power as we progress through this book.

Originally published in 1937, this was the original self-improvement book. Carnegie described it as a “practical, working handbook on human relations”.

After reading it, you might think that none of his tips are earth-shatteringly surprising, but you may not have thought of them before reading the book. This is indeed the mark of a great book – something that makes lots of sense after you read it (and so you’re most likely to put it into practice) but you wouldn’t have guessed yourself; and certainly would not have framed it in as clear and convincing manner as Carnegie.