How to Complain

By Helen Dewdney,

Book cover of How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!

Book description

*UPDATED 2019* Here is the result of over 30 years of experience from the campaigner Helen Dewdney, who sports the online persona, The Complaining Cow. Including tips, real-life examples, anecdotes and handy template letters, you are provided with the knowledge and confidence to assert your legal rights, overcome any consumer…


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Why read it?

1 author picked How to Complain as one of their favorite books. Why do they recommend it?

It does what it says on the cover. Don’t just shrug your shoulders if an airline refuses to refund your money, your insurer won’t pay up, or the jeans you bought online don’t fit. Challenge the firm! Complain! Get your money back – and then some. Helen – who calls herself the Complaining Cow – is a master at all of this and herself a serial complainer. The book explains who to write to, what to say, and what to demand – and the laws to quote to make sure you get what you’re entitled to. 

From Paul's list on money and your life.

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