How to Complain

It does what it says on the cover. Don’t just shrug your shoulders if an airline refuses to refund your money, your insurer won’t pay up, or the jeans you bought online don’t fit. Challenge the firm! Complain! Get your money back – and then some. Helen – who calls herself the Complaining Cow – is a master at all of this and herself a serial complainer. The book explains who to write to, what to say, and what to demand – and the laws to quote to make sure you get what you’re entitled to.