Here are 100 books that How to Make Sense of Any Mess fans have personally recommended if you like
How to Make Sense of Any Mess.
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After a career that took me from designer to design professor, I’ve spent the past decade leading user research practices for growing product organizations. I’m excited about user research because it positions us closer to the people we design for, and challenges us to capture and explain complex scenarios in service to them. Though there are many books that teach user research, my list of recommendations is meant to demonstrate why we research, how we make sense of what we learn, and where research might take us.
The Field Study Handbook is both a guide to international field research and a beautiful work of art. Jan Chipchase comprehensively covers every possible consideration for the planning and execution of global field research, including such topics as travel logistics, lodging guidance, division of labor, and working with local guides. Jan’s deep experience from the front lines of field research comes across on every beautifully illustrated page.
After a career that took me from designer to design professor, I’ve spent the past decade leading user research practices for growing product organizations. I’m excited about user research because it positions us closer to the people we design for, and challenges us to capture and explain complex scenarios in service to them. Though there are many books that teach user research, my list of recommendations is meant to demonstrate why we research, how we make sense of what we learn, and where research might take us.
In Just Enough Research, Erika Hall masterfully explains the value of user research and how to do it both practically and effectively. I love this book for many reasons, primarily because it’s a timeless and accessible introduction to user research concepts. I also lean on Just Enough Research when my own words fail me and I need a concise and compelling argument for including research in a product or design effort.
Design research is a hard slog that takes years to learn and time away from the real work of design, right? Wrong. Good research is about asking more and better questions, and thinking critically about the answers. It’s something every member of your team can and should do, and which everyone can learn, quickly. And done well, it will save you time and money by reducing unknowns and creating a solid foundation to build the right thing, in the most effective way. In Just Enough Research, co-founder of Mule Design Erika Hall distills her experience into a brief cookbook of…
After a career that took me from designer to design professor, I’ve spent the past decade leading user research practices for growing product organizations. I’m excited about user research because it positions us closer to the people we design for, and challenges us to capture and explain complex scenarios in service to them. Though there are many books that teach user research, my list of recommendations is meant to demonstrate why we research, how we make sense of what we learn, and where research might take us.
Listening to users is essential to product design and development, full stop. Interviews allow us to understand who uses our products and the contexts our products fit into, and Steve Portigal demonstrates how to do it like a pro in Interviewing Users. Steve breaks down every angle of the interview process, from planning to conducting to documentation. (I particularly love Steve’s approach to the interview field guide in chapter 3!)
Interviewing is a foundational user research tool that people assume they already possess. Everyone can ask questions, right? Unfortunately, that's not the case. Interviewing Users provides invaluable interviewing techniques and tools that enable you to conduct informative interviews with anyone. You'll move from simply gathering data to uncovering powerful insights about people.
After a career that took me from designer to design professor, I’ve spent the past decade leading user research practices for growing product organizations. I’m excited about user research because it positions us closer to the people we design for, and challenges us to capture and explain complex scenarios in service to them. Though there are many books that teach user research, my list of recommendations is meant to demonstrate why we research, how we make sense of what we learn, and where research might take us.
Authors Christian Madsbjerg and Mikkel Rasmussen run consulting company ReD, where they put anthropologists, sociologists, economists, journalists, and designers together to deeply understand humans in service of their clients. In The Moment of Clarity, the authors share their methods and approach via rich case studies, including their impactful work supporting LEGO in better aligning its products to its customers.
Businesses need a new type of problem solving. Why? Because they are getting people wrong. Traditional problem-solving methods taught in business schools serve us well for some of the everyday challenges of business, but they tend to be ineffective with problems involving a high degree of uncertainty. Why? Because, more often than not, these tools are based on a flawed model of human behavior. And that flawed model is the invisible scaffolding that supports our surveys, our focus groups, our R&D, and much of our long-term strategic planning. In The Moment of Clarity, Christian Madsbjerg and Mikkel Rasmussen examine the…
I am an information architect, writer, and community organizer on a mission to make information architecture education accessible to everybody. I started practicing IA in pure pursuit of stronger visual design, but in the two decades since have developed an insatiable appetite for understanding and teaching the practical skills that make people better sensemakers, regardless of their role or medium. The books I chose for this list are all foundational to me becoming the sensemaker that I am today. I offer them as suggestions because they are not the books you will find should you search for “Information Architecture” yet they have all become my go-to recommendations for helping others to strengthen their own sensemaking.
Living in Information by Jorge Arango introduces information-soaked individuals to an easy-to-grasp architectural vocabulary that describes the patterns and shifts of context in the digital (and increasingly the digitally-enhanced-physical) world.
I recommend this book as a map of the territory when it comes to designing with or for digital systems and experiences. Jorge is a wonderful storyteller as well as a crystal clear communicator and this book is a jewel on my sensemaking bookshelf.
Jorge is also one of my favorite authors to keep up with regarding information architecture. His podcast and blog are worth a follow should the subject of his book perk your interest.
Websites and apps are places where critical parts of our lives happen. We shop, bank, learn, gossip, and select our leaders there. But many of these places weren’t intended to support these activities. Instead, they're designed to capture your attention and sell it to the highest bidder. Living in Information draws upon architecture as a way to design information environments that serve our humanity.
I'm an author, leadership expert, and amateur triathlete whose passion is helping people flourish. When I wascoaching leaders andstudying for my doctorate at Oxford, I becameeven morekeenly interested in how the human mind works—why we crave meaning in our lives, what helps us achieve our goals most effectively, and so on. For the last several decades I've been exploring these questions with my clients (senior leaders from across the public and private sectors) around the world, which has been an enormously enriching experience. And it's shown me that sharing what I've learned is the greatest gift I can give to the world.
Brown invites readers to "join a wholehearted revolution,” and that sums up everything I love about her work.
Her kindness and empathy are what draw you into the book, and her honest wisdom is what makes you come back for more (time and again, in my case at least).
Around 2 million other book buyers agree, so I’m not going out on a limb by recommending this one, but let me suggest that it’s worth a reread or three. You’ll learn something new, inspiring, and useful every time.
In hardback for the first time, this tenth-anniversary edition of the game-changing #1 New York Times bestseller features a new foreword and brand-new tools to make the work your own.
For over a decade, Brene Brown has found a special place in our hearts as a gifted mapmaker and a fellow traveller. She is both a social scientist and a kitchen-table friend whom you can always count on to tell the truth, make you laugh and, on occasion, cry with you. And what's now become a movement all started with The Gifts of Imperfection, which has sold more than two…
I am an information architect, writer, and community organizer on a mission to make information architecture education accessible to everybody. I started practicing IA in pure pursuit of stronger visual design, but in the two decades since have developed an insatiable appetite for understanding and teaching the practical skills that make people better sensemakers, regardless of their role or medium. The books I chose for this list are all foundational to me becoming the sensemaker that I am today. I offer them as suggestions because they are not the books you will find should you search for “Information Architecture” yet they have all become my go-to recommendations for helping others to strengthen their own sensemaking.
You might not think of excitement when you hear the words “Digital Governance” but I can assure you that this book is a real page-turner…especially if your job involves managing large-scale information messes. There is a special kind of chaos that only information and knowledge workers can understand and this book paints a picture so many of us have seen in practice but in a way that leaves the reader inspired to fight another day, instead of wallowing in a sea of information-induced self-pity.
I recommend this book because I have seen too many information architecture efforts die on the vine due to a lack of good governance. The frameworks and recommendations in this book mean I always have a playbook to hand to teams in need.
Few organizations realize a return on their digital investment. They’re distracted by political infighting and technology-first solutions. To reach the next level, organizations must realign their assets—people, content, and technology—by practicing the discipline of digital governance. Managing Chaos inspires new and necessary conversations about digital governance and its transformative power to support creativity, real collaboration, digital quality, and online growth.
I have been designing user interfaces since graduate school at Stanford, where I studied psychology and computer science. Over the five decades since then, I have designed many digital products and services, learning a lot about how to make them usable and useful. Two decades ago, I turned more towards sharing my knowledge and experience through writing (articles and books) and teaching (professionals and students). I’ve taught at Stanford University, Mills College, the University of Canterbury (New Zealand), the University of San Francisco, and at professional conferences and companies. Google invited me twice to speak in their Authors @ Google series, and ACM and SIGCHI have given me several awards.
This book is the software industry’s “bible” on how to start software development projects.
It explains how to conduct up-front user research, before design, prototyping, and coding start. User research, followed by analysis of your findings, is how you determine requirements and figure out what features or improvements are needed and which are most important.
This book presents a collection of methods for doing that. You probably won’t need every method described this book on every project, but having Holtzblatt and Beyer’s toolkit of user-research and analysis methods available when needed is valuable.
I read it several times, and now several of its methods are baked into my normal design process.
Contextual Design: Design for Life, Second Edition, describes the core techniques needed to deliberately produce a compelling user experience. Contextual design was first invented in 1988 to drive a deep understanding of the user into the design process. It has been used in a wide variety of industries and taught in universities all over the world. Until now, the basic CD approach has needed little revision, but with the wide adoption of handheld devices, especially smartphones, the way technology is integrated into people's lives has fundamentally changed. Contextual Design V2.0 introduces both the classic CD techniques and the new techniques…
I'm a long-time journalist, wife, mother, and grandmother, who was diagnosed with GYN cancer at the beginning of the Covid pandemic in the spring of 2020. My usual subjects are the arts and trauma, but since I’m now one of the more than 600,000 American women with GYN cancer, I decided to write this report about my year of treatment.
Unexpected Lessons in Love broke new ground by discussing anal cancer and a colostomy in this autobiographical novel. A former schoolteacher and psychotherapist, she brought long-honed skills of observation and analysis to her compelling and highly readable story, which features mental illness, nuns, a kidnapped journalist, and many complicated family dynamics as well as a mother, wife, and grandmother facing terminal cancer.
Cecilia Banks has a great deal on her plate. But when her son Ian turns up on her doostep with the unexpected consequence of a brief fling, she feels she has no choice but to take the baby into her life. Cephas's arrival is the latest of many challenges Cecilia has to face. There is the matter of her cancer, for a start, an illness shared with her novelist friend Helen. Then there is Helen herself, whose observations of Cecilia's family life reveal a somewhat ambivalent attitude to motherhood. Meanwhile Tim, Cecilia's husband,…
Growing up in Zambia and then South Africa, I was immersed in the natural landscapes and the fantastic variety of African plants and wildlife. However, I increasingly became aware of many other human injustices happening around me—e.g., human to human: the extreme racism of white supremacy (apartheid). Additionally, human to other animals: the ivory and wildlife ‘trade,’ resulting in what has been called The Sixth Extinction (of plants and other animals.) Alongside this destruction of life is the critical climate crisis and the financial appropriation of vital resources for profit—none more vital than water, for water is life. These books emphasise the ethical sanctity of all living beings!
The title says it all: It does not have to be this way—we can build a better, more just and kinder world together, if…we learn to act on our dreams/visions in order to make this happen. But this path—as Capetonian author Alistair Mackay outlines, in a passionate and riveting exploration of fraught existences in an increasingly divided and desertified Southern Africa—will always come at personal cost. What price are we willing to pay for a better and more inclusive human future? What artificial ways of seeing (and consuming) do we need to resist to see and value each other as we all truly are? I loved this book as it is both darkly funny and tragic, yet never loses hope for a new and better world.
Spanning from present day until the near future, this novel tells the story of three men facing the rapid unravelling of their world, due to cataclysmic climate collapse. Luthando’s environmental activism leads to a clash with the government. His life partner, Viwe, becomes embroiled in religious end-of-days fanaticism. And their friend Malcolm worries that his work in biotech augmentation will be used for sinister purposes. A story about resilience and our capacity for love in the face of fear.
