10 books like How to Make Sense of Any Mess

The Field Study Handbook is both a guide to international field research and a beautiful work of art. Jan Chipchase comprehensively covers every possible consideration for the planning and execution of global field research, including such topics as travel logistics, lodging guidance, division of labor, and working with local guides. Jan’s deep experience from the front lines of field research comes across on every beautifully illustrated page.

In Just Enough Research, Erika Hall masterfully explains the value of user research and how to do it both practically and effectively. I love this book for many reasons, primarily because it’s a timeless and accessible introduction to user research concepts. I also lean on Just Enough Research when my own words fail me and I need a concise and compelling argument for including research in a product or design effort.

Listening to users is essential to product design and development, full stop. Interviews allow us to understand who uses our products and the contexts our products fit into, and Steve Portigal demonstrates how to do it like a pro in Interviewing Users. Steve breaks down every angle of the interview process, from planning to conducting to documentation. (I particularly love Steve’s approach to the interview field guide in chapter 3!)

Authors Christian Madsbjerg and Mikkel Rasmussen run consulting company ReD, where they put ​​anthropologists, sociologists, economists, journalists, and designers together to deeply understand humans in service of their clients. In The Moment of Clarity, the authors share their methods and approach via rich case studies, including their impactful work supporting LEGO in better aligning its products to its customers.

Living in Information by Jorge Arango introduces information-soaked individuals to an easy-to-grasp architectural vocabulary that describes the patterns and shifts of context in the digital (and increasingly the digitally-enhanced-physical) world.

I recommend this book as a map of the territory when it comes to designing with or for digital systems and experiences. Jorge is a wonderful storyteller as well as a crystal clear communicator and this book is a jewel on my sensemaking bookshelf.

Jorge is also one of my favorite authors to keep up with regarding information architecture. His podcast and blog are worth a follow should the subject of his book perk your interest.

For most of my life, self-doubt had been a constant companion. I was someone who looked successful on the outside, but didn’t feel that way within. I kept pushing in my career – trying to earn validation and compensate for my insecurities – until I hit severe burnout. That’s when I first read The Gifts of Imperfection. This book helped me unpack the thoughts and conditioning that were contributing to my sense of inadequacy and set me on a path to rebuilding my self-worth and confidence as a highly sensitive person. 

You might not think of excitement when you hear the words “Digital Governance” but I can assure you that this book is a real page-turner…especially if your job involves managing large-scale information messes. There is a special kind of chaos that only information and knowledge workers can understand and this book paints a picture so many of us have seen in practice but in a way that leaves the reader inspired to fight another day, instead of wallowing in a sea of information-induced self-pity.

I recommend this book because I have seen too many information architecture efforts die on the vine due to a lack of good governance. The frameworks and recommendations in this book mean I always have a playbook to hand to teams in need.

Seth Rain has a knack for building believable worlds, then inserting brain-teasers to make you wonder if this could happen. The writing is fast-paced and hooks you from the start. This particular series made me wonder what is real and what is not: who really is in charge? I’m sure that people who like to think, will love this series.

Unexpected Lessons in Love broke new ground by discussing anal cancer and a colostomy in this autobiographical novel. A former schoolteacher and psychotherapist, she brought long-honed skills of observation and analysis to her compelling and highly readable story, which features mental illness, nuns, a kidnapped journalist, and many complicated family dynamics as well as a mother, wife, and grandmother facing terminal cancer. 

The title says it all: It does not have to be this way—we can build a better, more just and kinder world together, if…we learn to act on our dreams/visions in order to make this happen. But this path—as Capetonian author Alistair Mackay outlines, in a passionate and riveting exploration of fraught existences in an increasingly divided and desertified Southern Africa—will always come at personal cost. What price are we willing to pay for a better and more inclusive human future? What artificial ways of seeing (and consuming) do we need to resist to see and value each other as we all truly are? I loved this book as it is both darkly funny and tragic, yet never loses hope for a new and better world.