After a career that took me from designer to design professor, I’ve spent the past decade leading user research practices for growing product organizations. I’m excited about user research because it positions us closer to the people we design for, and challenges us to capture and explain complex scenarios in service to them. Though there are many books that teach user research, my list of recommendations is meant to demonstrate why we research, how we make sense of what we learn, and where research might take us.
If you're a researcher, designer, content strategist, writer, developer, etc., you work with information. And while that information might be understandable to you, it likely isn't clear to your audience or users. That's where this book comes in. Abby Covert transforms the scary, frustrating process of bringing order to information and makes it feel achievable in this enjoyable read.
Everything is getting more complex. It is easy to be overwhelmed by the amount of information we encounter each day. Whether at work, at school, or in our personal endeavors, there’s a deepening (and inescapable) need for people to work with and understand information.
Information architecture is the way that we arrange the parts of something to make it understandable as a whole. When we make things for others to use, the architecture of information that we choose greatly affects our ability to deliver our intended message to our users.We all face messes made of information and people.
Excluding every day since my birth, my Gen X studies started in earnest in 2016, when Fortune 100 companies aggressively laid off my Gen X peers across the board. I was an early entrepreneur in the crypto industry and saw firsthand how people in remote reaches of the world used Bitcoin to pull themselves out of poverty. Since 2021, I have been a podcast host, interviewing founders and entrepreneurs about the benefits of technology and how to bring the next billion people across the digital divide. Most of my nearly 600 podcasts discuss how to empower people, especially my age, to live better lives by embracing the new digital economy.
It is through Brené Brown’s words in this book that I began to make sense of my journey, which is marked by loss, resilience, and an unwavering search for belonging. As I navigated the often-turbulent waters of corporate life, I wrestled with a deep-seated issue, a trait so common among my fellow Gen Xers: the struggle with authority. Through this book, it is evident that attempting to fit in, to mold myself into the expectations of others, often leads me to more heartache than success.
My path has been riddled with tremendous trials designed to dampen my spirit. Yet, through them, I have found strength. I appreciate the depth of resilience that Brené Brown speaks about. In this digital age, I often reflect on my past before the existence of social media, the simplicity of outdoor moments when I was young, and face-to-face conversations that now seem increasingly rare. I…
In hardback for the first time, this tenth-anniversary edition of the game-changing #1 New York Times bestseller features a new foreword and brand-new tools to make the work your own.
For over a decade, Brene Brown has found a special place in our hearts as a gifted mapmaker and a fellow traveller. She is both a social scientist and a kitchen-table friend whom you can always count on to tell the truth, make you laugh and, on occasion, cry with you. And what's now become a movement all started with The Gifts of Imperfection, which has sold more than two…
I am an information architect, writer, and community organizer on a mission to make information architecture education accessible to everybody. I started practicing IA in pure pursuit of stronger visual design, but in the two decades since have developed an insatiable appetite for understanding and teaching the practical skills that make people better sensemakers, regardless of their role or medium. The books I chose for this list are all foundational to me becoming the sensemaker that I am today. I offer them as suggestions because they are not the books you will find should you search for “Information Architecture” yet they have all become my go-to recommendations for helping others to strengthen their own sensemaking.
Living in Information by Jorge Arango introduces information-soaked individuals to an easy-to-grasp architectural vocabulary that describes the patterns and shifts of context in the digital (and increasingly the digitally-enhanced-physical) world.
I recommend this book as a map of the territory when it comes to designing with or for digital systems and experiences. Jorge is a wonderful storyteller as well as a crystal clear communicator and this book is a jewel on my sensemaking bookshelf.
Jorge is also one of my favorite authors to keep up with regarding information architecture. His podcast and blog are worth a follow should the subject of his book perk your interest.
Websites and apps are places where critical parts of our lives happen. We shop, bank, learn, gossip, and select our leaders there. But many of these places weren’t intended to support these activities. Instead, they're designed to capture your attention and sell it to the highest bidder. Living in Information draws upon architecture as a way to design information environments that serve our humanity.
I am an information architect, writer, and community organizer on a mission to make information architecture education accessible to everybody. I started practicing IA in pure pursuit of stronger visual design, but in the two decades since have developed an insatiable appetite for understanding and teaching the practical skills that make people better sensemakers, regardless of their role or medium. The books I chose for this list are all foundational to me becoming the sensemaker that I am today. I offer them as suggestions because they are not the books you will find should you search for “Information Architecture” yet they have all become my go-to recommendations for helping others to strengthen their own sensemaking.
You might not think of excitement when you hear the words “Digital Governance” but I can assure you that this book is a real page-turner…especially if your job involves managing large-scale information messes. There is a special kind of chaos that only information and knowledge workers can understand and this book paints a picture so many of us have seen in practice but in a way that leaves the reader inspired to fight another day, instead of wallowing in a sea of information-induced self-pity.
I recommend this book because I have seen too many information architecture efforts die on the vine due to a lack of good governance. The frameworks and recommendations in this book mean I always have a playbook to hand to teams in need.
Few organizations realize a return on their digital investment. They’re distracted by political infighting and technology-first solutions. To reach the next level, organizations must realign their assets—people, content, and technology—by practicing the discipline of digital governance. Managing Chaos inspires new and necessary conversations about digital governance and its transformative power to support creativity, real collaboration, digital quality, and online growth.
