After a career that took me from designer to design professor, I’ve spent the past decade leading user research practices for growing product organizations. I’m excited about user research because it positions us closer to the people we design for, and challenges us to capture and explain complex scenarios in service to them. Though there are many books that teach user research, my list of recommendations is meant to demonstrate why we research, how we make sense of what we learn, and where research might take us.
This book is not an argument for doing user research. Nor is it a tutorial or toolkit for common methodologies. It won’t show you how to run a usability session or recruit users remotely. Research Practice captures the day-to-day of the practice itself—what it looks like to work with peers and stakeholders, to raise awareness of research, to make tradeoffs, and to build a larger team.
Research Practice takes you inside the field of applied user research through the stories and experiences of the people doing the work.
Shepherd is reader supported. We may earn an affiliate commission when you buy through links on our website. This is how we fund this project for readers and authors (learn more).
In Just Enough Research, Erika Hall masterfully explains the value of user research and how to do it both practically and effectively. I love this book for many reasons, primarily because it’s a timeless and accessible introduction to user research concepts. I also lean on Just Enough Research when my own words fail me and I need a concise and compelling argument for including research in a product or design effort.
Listening to users is essential to product design and development, full stop. Interviews allow us to understand who uses our products and the contexts our products fit into, and Steve Portigal demonstrates how to do it like a pro in Interviewing Users. Steve breaks down every angle of the interview process, from planning to conducting to documentation. (I particularly love Steve’s approach to the interview field guide in chapter 3!)
The Field Study Handbook is both a guide to international field research and a beautiful work of art. Jan Chipchase comprehensively covers every possible consideration for the planning and execution of global field research, including such topics as travel logistics, lodging guidance, division of labor, and working with local guides. Jan’s deep experience from the front lines of field research comes across on every beautifully illustrated page.
Authors Christian Madsbjerg and Mikkel Rasmussen run consulting company ReD, where they put anthropologists, sociologists, economists, journalists, and designers together to deeply understand humans in service of their clients. In The Moment of Clarity, the authors share their methods and approach via rich case studies, including their impactful work supporting LEGO in better aligning its products to its customers.
If you're a researcher, designer, content strategist, writer, developer, etc., you work with information. And while that information might be understandable to you, it likely isn't clear to your audience or users. That's where this book comes in. Abby Covert transforms the scary, frustrating process of bringing order to information and makes it feel achievable in this enjoyable read.
5,888 authors have recommended their favorite books and what they love about them. Browse their picks for the best books about decision making, information architecture, and choice and choosing.
We think you will like Creative Clarity, Creative Acts for Curious People, and The Catalyst if you like this list.
From Karen's list on mastering design thinking.
It is hard to pick just one Jon Kolko book to recommend because all of his books are brilliant. My copy of Creative Clarity is dog-eared and heavily underlined which is an indicator of just how much I rely on it over and over again. I like it because Kolko articulates the specific conditions necessary to achieve creative cultures and most importantly details how to do it. Mastering design thinking is much more than learning new tools and building the mindsets and behaviors to deepen your experience, it is about solving more problems and ultimately creating more impact. This book will help you do that.
From Karen's list on mastering design thinking.
Creative Acts for Curious People is a treasure trove of activities and exercises to build design thinking competencies. It is the first book of its kind to move beyond design methods to design learning experiences. Each exercise was carefully crafted by 116 of the most talented designers, educators, contributors, and academics at the Standford d.School. Until now, these exercises were only available to d.School collaborators in shared Google Drives if you were lucky enough to get access. This is a huge gift to the design thinking community.
From Karen's list on mastering design thinking.
The Catalyst will inspire every manager who wants to create extraordinary growth in spite of the organizational roadblocks standing in the way. It is both a how-to guide and an inspirational you-can-do-it guide that provides both the pathway and the vision for creating change in organizations. It is the prequel to Jeanne Liedtka’s popular Designing for Growth and Designing for Growth Field Book which are my go-to workbooks for applying design thinking to projects. A must-read.
