Here are 100 books that Gung Ho! Turn On the People in Any Organization fans have personally recommended if you like
Gung Ho! Turn On the People in Any Organization.
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I've been blessed in my career, beginning as a 16-year-old, being an assistant manager at 17, a general manager at 20, and the face of the franchise at the age of 30 for over 16 years. This has led to me learning how to get people more motivated to perform their work than they ever thought possible when they accepted the position. I spent over 30 years literally “growing up” with this company and in this business, having been exposed to some of the best companies within their respective industries, learning how they source, on-board, train, and retain their team members, as well as some of the most influential motivational speakers throughout the world.
This book took our customer service performance in our company to levels we had never seen before. All of our leaders read this book and then the magic began.
The premise is that satisfied customers just are not good enough. They need to be “raving fans’ of us meaning, they actually become advocates of your business! This led to sales and traffic that exceeded our peers in all measurable ways while truly making our work more fun than we ever thought.
A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.
Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.
Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what…
I’m fascinated with the relationship between personal growth and professional performance. Why is it in the same environment, doing the same work, some people can excel while others struggle? Most chalk it up to external circumstances that can’t be controlled. Others focus on tactics. But I’ve learned top-performers are masters at the human side of their work–the way they think, lead and serve–and that’s what gives them their edge. All of my work centers around infusing hard skills with improved soft skills, and getting better results in the process. That’s the stuff I find delicious, and it’s what I speak and write about.
I like tools and tactics, but when reading, I also like engaging stories. This book is loaded with them, offering a raw and authentic approach to leadership.
I liked how Willink and Babin pull valuable business takeaways from intense experiences on the battlefield. And I liked that a major takeaway is the importance of accepting absolute responsibility for what you do. No one’s going to argue with these guys.
Highly decorated Navy SEALs, now successful businessmen, show readers how to lead and win in business and in life with principles learned on the battlefield. In Extreme Ownership, Jocko Willink and Leif Babin share hard-hitting, Navy SEAL combat stories that translate into lessons for business and life. With riveting first-hand accounts of making high-pressure decisions as Navy SEAL battlefield leaders, this book is equally gripping for leaders who seek to dominate other arenas. Jocko and Leif served together in SEAL Task Unit Bruiser, the most highly decorated Special Operations unit from the war in Iraq. Their efforts contributed to the…
I've been blessed in my career, beginning as a 16-year-old, being an assistant manager at 17, a general manager at 20, and the face of the franchise at the age of 30 for over 16 years. This has led to me learning how to get people more motivated to perform their work than they ever thought possible when they accepted the position. I spent over 30 years literally “growing up” with this company and in this business, having been exposed to some of the best companies within their respective industries, learning how they source, on-board, train, and retain their team members, as well as some of the most influential motivational speakers throughout the world.
I was blessed to have met this author at a local Chamber of Commerce event that he spoke at.
His story about his book was emotionally moving to me so much so that we “hired” him to come in and speak with our leadership team for an afternoon. When we put 100% into our relationships and expect nothing in return, magic begins to happen. This works no matter how challenging the current state of your relationship is. The quality of our relationships is what really matters in our lives and this book frames this concept like no other.
• Think about it...when you look back at the end of your life, what will really matter? FIVE WORDS...The quality of your relationships • The 100/0 Principle, The Secret of Great Relationships, may be the most important book you'll ever read. • If you like "212, the Extra Degree," you are going to love this book!
Brian Tracy said..."Eighty percent of life's satisfaction comes from meaningful relationships." Think about it...when you look back at the end of your life what will really matter? Five words...the quality of your relationships.
So here's the question: If your relationships are the most important…
This manual addresses the need to ensure that people are at the centre of the organisation. There has never been a timelier reminder of the need to ensure that leading, supporting and developing staff are critical aspects of creating the right organisational culture to grow and develop. Written with sensitivity, it brings together essential learning and underpinning theoretical knowledge and frameworks to promote effective practice.
This is an essential handbook for managers and leaders who want to develop the full potential of their people. It not only covers the fundamental issues of human resource management, but also highlights important topics that organisations find difficult to address, such as empowerment, stress management, mental health, equality, diversity, inclusion, and the promotion of well-being at work.
It is refreshing to come across an HR book that bridges the gap perfectly between the academic theory and the practicality of ‘how to do it'. Dr Neil Thompson takes us on a humanistic journey that genuinely captures the human dimension of people management. This is an extremely helpful manual full of important and practical information about promoting well-being to achieve the best outcome for various everyday people management issues. The easy-to-understand inclusive language of this book calls to anyone interested in people management, meaning this is a perfect book for students, HR leaders, and practitioners. I know I will…
I've been blessed in my career, beginning as a 16-year-old, being an assistant manager at 17, a general manager at 20, and the face of the franchise at the age of 30 for over 16 years. This has led to me learning how to get people more motivated to perform their work than they ever thought possible when they accepted the position. I spent over 30 years literally “growing up” with this company and in this business, having been exposed to some of the best companies within their respective industries, learning how they source, on-board, train, and retain their team members, as well as some of the most influential motivational speakers throughout the world.
As we live and go throughout our daily lives, we will invariably be interacting with people from all walks of life.
We know that we all are carrying burdens, stresses, and challenges so…why not do our best to “make someone’s day?” Howard does an amazing job of describing just how simple this can be done in a variety of ways, depending on where we are, what we are doing, and who we are with/interacting with. It requires little or no work on our part to “make someone’s day”.
And as a leader, it will be impactful to your followers by setting the example in heart-filled, sincere, and caring ways. We never know what others are going through in the moment we are interacting with them. This book gives us all the perspective we need to help train us to make that interaction so compelling that the other person will at…
The most powerful words someone can say to you are "You made my day!" You haven't just committed an act of kindness when you hear those words. You have done something at the right time and in the right way that may turn someone's day or even life around, inspire and motivate them, or get them unstuck. As a leader, it's a most powerful tool for inspiring your colleagues and staffers. As a person, it's heart-lifting and impactful to those around you. With many examples and short exercises, Make Someone's Day teaches you how to make people feel like VIPs.
As a consultant, author, and researcher, for several years I have been very passionate about the study of companies that are very successful in the marketplace, but that are also human-oriented. In other words, I am very interested in companies that are profitable, but at the same time, are kind, compassionate, and caring with their main stakeholders. I like that these companies continually aim to foster robust long-term relationships with these stakeholders, and look for win-win agreements with them. What I love about these companies is that they focus on the quantitative aspects of business (e.g., profitability, growth, etc.) but also in its qualitative aspects (empathy, support, gratitude, generosity, etc.).
I personally recommend this book because it clearly pinpoints the importance of some relevant values (e.g., gratitude, purpose, meaning) and their practical application to the work environment. I like the way this text discusses the regular use of these values and their direct relationship with business key parameters (e.g., growth, etc.). I found useful the description of the human workplace shown in the book, which includes traits like trust, meaningful work, empowerment, and others. There are some interesting insights on the importance of employee experience and specific ways to enhance it, among other topics. Finally, it is interesting that this book is littered with valuable statistical data backing its more relevant themes.
Join the movement to harness the transformative power of people-and lead your company to superior business results!
By building a sense of belonging, purpose, meaning, happiness, and energy in every employee, you'll create a profound connection between your workforce and your organization and its goals. And that's the key to business success.
From the pioneers of the management strategy that has transformed business culture worldwide, Making Work Human takes you step by step through the process of implementing a culture of performance and gratitude in the workplace, seizing the competitive edge and driving business sustainability. Mosley and Irvine use game-changing…
I experienced early success in the business world, but I found myself feeling empty. This led to a decades-long exploration of mindfulness, meditation, and yoga. Now, I combine my expertise in business and my passion for mindfulness to make a greater impact on individuals and the world at large. By making mindfulness techniques accessible and relevant to professionals and executives, I teach others to transform their affluence and success into positive influence in their organizations and communities.
I recommend this book because of its accessibility and tie to the new age theories of consciousness. This book has the depth to bring value to experts, yet is accessible to anyone who wants to be a better leader. The authors demonstrate that hard work is not enough, recognizing how we’ve been conditioned to survive instead of thrive. They tout the benefits of compassion, empathy, resilience, and authentic engagement and encourage readers to rewire their thinking to manifest real change. This book doesn’t sugarcoat the fact that real change isn’t easy. It requires intention, finding purpose, and practice. But the authors also give you the tools and empowerment to make change a reality.
Realize your fullest leadership potential, claim your boldest vision, and prioritize the well-being of your team and world with this new science-based approach to leadership.
Boundless Leadership provides a complete and systematic roadmap to finding meaning in your work, realizing your full leadership potential, and inspiring your team with resilience, innovation, compassion and confidence. Contemplative psychotherapist Joe Loizzo, MD, PhD, and executive advisor Elazar Aslan, MBA, PCC, offer a new science-based vision of leadership that prescribes disciplines of mind, heart, and body to help leaders cultivate clarity, compassion and fearlessness for themselves and throughout their…
It has been an incredible journey, starting with $200 in assets 45 years ago and finally starting to achieve what I had dreamed of in life and business after struggling for two decades. I learned through the value of reading and building quality relationships, with God's help, I would be successful in life and business. Based in Cave Creek, Arizona, I've spent my career building Desert Star Construction, known by clients and industry colleagues as "the best team in the luxury home business." It is an online community that helps overwhelmed Christian marketplace leaders rediscover their eternal purpose and find unending joy in their life and leadership.
I like Jesus, CEO for many reasons. I read it when it first came out in the mid-1990s. It is a staple in my library because the principles it brings forth are timeless. It focuses on the strength of self-mastery, action, and relationships. These were crucial elements that Jesus used with the disciples. I was challenged to see life's opportunities and do something new to celebrate them. We all want the next big thing, yet it is ok to start small and do your best. It was the realization that we all want to be successful in business but are we taking time for people in need? Jesus always had a plan and gave clear instructions. Lastly, when profit is the only measurement, the results lead to exploitation. Jesus changed the measure from self to others, and He came to give and not to get.
Bestselling author Laurie Beth Jones brings you the ultimate guide to transforming your team and sparking inspiration in your business. In Jesus, CEO, Jones compares Jesus to a CEO who turned a disorganized "staff" of twelve into a thriving, long-lasting enterprise. Now more than ever, employees expect their leaders to be motivating, understanding, and ready to follow up their words with actions. With the twenty-fifth anniversary edition of Jesus, CEO, Jones revises and updates her original modernized guidance, ensuring that everyone can continue to apply the ancient wisdom pulled straight from the Bible.
Filled with fresh, practical, and profound advice,…
I’ve been doing large-scale software development at great US businesses from the introduction of the PC to the cloud explosion. From my earliest successes (online banking at US Bank in 1985!) to my biggest failures (Wells Fargo “Core” disaster in 2006), I’ve always sought better ways of doing things. These five books all were important to my learning and remain highly relevant, and I hope you find them useful as well.
I spent my career leading software engineering at two of America’s top banks. It’s not all innovative work, as you might guess, and here is where Toyota comes in.
Toyota teaches the difference between routine, standardized work (where we use predictive process control) and creative work (where we use adaptive process control). Balancing this in practice is a key to being a great software engineering leader. For those manufacturing-like processes (incremental feature addition, defect repair) the Toyota manufacturing way became the basis of the Agile movement a decade later: flow, pull, level work, quality the first time, process standardization and continuous improvement, and closeness to customers. Toyota Way provides a deeper understanding than any agile seminar.
How to speed up business processes, improve quality, and cut costs in any industry
In factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and half the floor space of its competitors. The Toyota Way is the first book for a general audience that explains the management principles and business philosophy behind Toyota's worldwide reputation for quality and reliability.
Complete with profiles of organizations that have successfully adopted Toyota's principles, this book shows managers in every industry how to improve business processes by:
I moved into content design from a career in brand and marketing, at a time when the discipline was emerging and not many people really knew what it was. Much of my time since has been spent educating people and organisations and sharing knowledge to help them make better content decisions. Throughout this time, I’ve learnt most of what I know through the experience of working with the design teams, but so many books have also helped me along the way and made my work so much better. I love content design – having the power to improve people's experiences with brands through words is so rewarding, and these books will inspire others to do the same.
Despite this book being a few years old, it’s as valid today for anyone who works in content strategy or design as it was when it was published. In fact, in many ways, I think it was ahead of its time. It features a number of tools and templates for content designers and strategists to strengthen the rigour and process behind their work. I like it because it helps anyone in a content role to think more operationally too, whether that’s putting a value on the content, or prioritising content creation. My copy was given to me for my first content design role, and is full of bookmarked pages I’ve returned to many times since!
In this essential guide, Meghan Casey outlines a step-by-step approach for doing content strategy, from planning and creating your content to delivering and managing it. Armed with this book, you can confidently tackle difficult activities like telling your boss or client what's wrong with their content, getting the budget to do content work, and aligning stakeholders on a common vision. Reading The Content Strategy Toolkit is like having your own personal consulting firm on retainer with a complete array of tools and tips for every challenge you'll face. In this practical and relevant guide, you'll learn how to: Identify problems…
I am a self-taught guy, having started in my first job at IBM Oslo, when I was 18 years old, as punched card machine operator, and plug-board ‘programmer'. I did night studies in sociology/philosophy for 10 years at University of Oslo. I read about 30 books a year, and I’m 82 in 2023. I have spent most of my career as an independent international consultant to corporations and governments, while building up my ideas of useful methods to solve problems. In retirement, I love to spread my ideas, and learn more. I also write about 5 new books a year, when at my Oslofjord Summer cabin. They're all digital and free or free samples.
From my notes after I read it, “Great content and organization. Triggered me to write and plan a 2022 Book.”
There was specific practical content like removing vacation policy, removing travel and expenses policy. An opening the books, which showed the practices behind the no rules idea, and their consequent results in the business. As a consultant, these give me a tool for discussion with clients. What if you did the same?
Again a great leader, and successful businessperson, using persistence and imagination to deal with the forces against change.
Hard work is irrelevant. Be radically honest. Adequate performance gets a generous severance. And never, ever try to please your boss.
These are some of the ground rules if you work at Netflix. They are part of a unique cultural experiment that explains how the company has transformed itself at lightning speed from a DVD mail order service into a streaming superpower - with 125 million fervent subscribers and a market capitalisation bigger than Disney.
Finally Reed Hastings, Netflix Chairman and CEO, is sharing the secrets that have revolutionised the entertainment and tech industries. With INSEAD business school professor Erin…
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