What is my book about?
This book is an antidote to product-centricity. Businesses in technology, pharma, materials, commodities, and even financial services all suffer from a turgid obsession with their product. Everything within the business is defined by the product – in fact, if you ask managers what business they’re in, they’ll talk about the product. Measures of success are product-based (units sold, market share), behaviors are linked to product moved (quotas), and even innovation is defined solely in terms of better products.
TILT helps you rethink not just the product focus, but what an organization should look like to become more customer-centric. It takes you through the thought process with sparkling examples and practical checklists. If you want to make your business more customer-centric, start with this book.