Getting Past No

This is a follow-up book to the famous Getting to Yes. In Getting Past No, the author addresses the issues of dealing with more difficult people and difficult situations. He spells out a 5-step method with details of how to implement each simple tactic: Don’t React, Don’t Argue, Don’t Reject, Don’t Push, and Don’t Escalate. Of course, each of these chapters has a dozen techniques and principles within it which gives even the least experienced negotiator some good ideas as to how to proceed. He emphasizes the importance of preparation and includes a worksheet to help with that. Experience… show more.