Nine Keys to World-Class Business Process Outsourcing

Book cover of Nine Keys to World-Class Business Process Outsourcing

Book description

Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales,…

Explore

Topics

Coming soon!

Genres

Business

When you buy books, we may earn a commission that helps keep our lights on (or join the rebellion as a member).

Why read it?

1 author picked Nine Keys to World-Class Business Process Outsourcing as one of their favorite books. Why do they recommend it?

Kate Vitasek

Author

Business Process Outsourcing (BPO) is a $300 billion-plus industry with many deals running into the multiple millions of dollars. With so much at stake, it is important to get outsourcing right. I am a fan of this book because it complements the work we are doing at the University of Tennessee on Vested outsourcing. Lacity and Willcocks share a series of best practices (“Nine Keys”) that can help organizations succeed in outsourcing. Tips include assigning great leadership pairs; focusing on business and strategic benefits beyond cost efficiencies; and resolving issues together while prioritizing and incentivizing innovation. The overriding themes of…

From Kate's list on how to get outsourcing right.