Unreasonable Hospitality
Book description
Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had never quite lived up to its majestic room. Eleven years later,…
Why read it?
1 author picked Unreasonable Hospitality as one of their favorite books. Why do they recommend it?
Unreasonable Hospitality by Will Guidara is a fresh take on leadership that emphasizes the power of extraordinary customer service. Guidara, a renowned restaurateur, shares how going beyond what’s expected—by offering "unreasonable" levels of hospitality—can set any organization apart. He breaks down how genuine care, attention to detail, and surprise moments can turn ordinary customer interactions into unforgettable experiences. His lessons aren’t just for restaurants; they’re for any leader who wants to create a service-oriented culture that makes customers feel truly valued. Guidara shows how exceptional hospitality can build deep, lasting relationships with clients and create a culture of excellence within…
From Ron's list on leadership books about leading with heart and soul.
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