Crucial Conversations

I’m not a fan of conflict (Who is?!), so I found this book incredibly helpful. I really liked the way the authors broke things down into simple buckets. For example, rather than thinking, ‘Why did that innocent little, tiny comment wind me up so much? I must be a muppet!’ It helped me to see the principles at play and, therefore, what I could do to keep thriving.  

I use many of the techniques described here on a daily basis. They have helped me to stay true to what is important whilst maintaining rapport, to seek out valuable feedback without… show more.

I loved this book because it teaches by example by employing illustrative conversation scenarios. Some scenarios were successful, while others were not. I learned from both.

I gained incredible insight into communication and interpersonal interactions. As a coach, I used this book to help others with communication difficulties. Perhaps most importantly, I used it to help myself become a better communicator. I frequently recommend this book to others.

This book truly resonated with me in my quest to craft a better version of myself.  

Few people feel comfortable having a difficult conversation.

Even the most seasoned executives would prefer to avoid, rather than confront, the problem. Unfortunately, as we often remind our executive coaching clients, ignoring it doesn’t work and, in fact, can come at great cost to individual employees, the team, the organization – and the leader themselves. 

Those impending conversations also create “weight” for the person as they carry the dread for days, weeks, even months at times. If that’s you – you are not alone. I want to help you lighten that load. I want you to become more comfortable and… show more.