The Empathy Edge

For too long emotions have been systematically suppressed at work.

In today’s highly competitive workplace where culture and leadership matters, embracing emotions is a competitive advantage for leaders and companies alike.

Maria’s book demonstrates why businesses should cultivate empathy and shares the winning traits of empathetic leaders who foster greater productivity and loyalty.

I like so much that this is a practical book that pinpoints the importance and advantages of empathy in business. I found it very insightful that the book also highlights the main traits and practices regarding empathy in leadership. It is very interesting that the text explores what makes empathetic cultures distinctive. Other relevant topics that grabbed my attention in this book are the importance of empathetic brand and the value of reputation, among others. This book stands out because each of the topics covered in the book is supported by clear and thorough explanations as well as suitable examples.… show more.

What I particularly like about Maria Ross’s approach in The Empathy Edge, is that it is at once pragmatic and persuasive. Ross makes a compelling call to action for all leaders to embrace empathy as a core skill. I particularly enjoyed how Ross brings in her personal stories and adds in numerous case studies. She provides a very real sense of the benefits of creating an empathic culture, supported by plenty of data and studies. At the end of each chapter, Ross has a section called "Sharpen Your Empathy Edge" that summarizes the key concepts and gives concrete tips… show more.