The Empathy Edge

By Maria Ross,

Book cover of The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success

Book description

Furious customers? Missed deadlines? Failed products? The problems your business faces may stem from a single issue: lack of empathy.

Being empathetic at work means seeing the situation from another's perspective, and using that vantage point to shape your leadership style, workplace culture, and branding strategy. Pairing her knowledge as…

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Why read it?

3 authors picked The Empathy Edge as one of their favorite books. Why do they recommend it?

For too long emotions have been systematically suppressed at work.

In today’s highly competitive workplace where culture and leadership matters, embracing emotions is a competitive advantage for leaders and companies alike.

Maria’s book demonstrates why businesses should cultivate empathy and shares the winning traits of empathetic leaders who foster greater productivity and loyalty.

I like so much that this is a practical book that pinpoints the importance and advantages of empathy in business. I found it very insightful that the book also highlights the main traits and practices regarding empathy in leadership. It is very interesting that the text explores what makes empathetic cultures distinctive. Other relevant topics that grabbed my attention in this book are the importance of empathetic brand and the value of reputation, among others. This book stands out because each of the topics covered in the book is supported by clear and thorough explanations as well as suitable examples.…

From Bruno's list on conscious business.

What I particularly like about Maria Ross’s approach in The Empathy Edge, is that it is at once pragmatic and persuasive. Ross makes a compelling call to action for all leaders to embrace empathy as a core skill. I particularly enjoyed how Ross brings in her personal stories and adds in numerous case studies. She provides a very real sense of the benefits of creating an empathic culture, supported by plenty of data and studies. At the end of each chapter, Ross has a section called "Sharpen Your Empathy Edge" that summarizes the key concepts and gives concrete tips…

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