Street-Level Bureaucracy

The thing I love about this book is that it illustrates how difficult the jobs of street-level bureaucrats (i.e., public servants working directly with the public at the street level) are.

Being a cop, teacher, social worker, etc. is a lot more complex than what it looks like from the outside because it’s not just about helping citizens; it’s also about navigating all the rules and policies that govern how public services are delivered.

It’s impossible to read this book and not walk away with a respect for how hard those jobs are.