Exit, Voice, and Loyalty
Book description
An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, "exit," is for the member to quit the…
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Why read it?
1 author picked Exit, Voice, and Loyalty as one of their favorite books. Why do they recommend it?
This breathtakingly original book examines two interconnected ways in which organizations can be induced to improve performance—abandonment (exit) and complaint (voice).
If exit is too easy, there may not be enough time for voice to operate, and organizations that could have recovered may end up collapsing instead. Loyalty to the organization can slow exit and create space for voice to operate, but not if loyalty is blind and uncritical.
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