Recoding America

Although I don’t work in government, this is a book I’ll come back to whenever I need a reminder to put user needs ahead of process or wisdom about how to work inside a large bureaucracy to make that happen. Where Meltdown focuses on spectacular blow-ups, this book explores run-of-the-mill failures—like long, complicated online forms and websites that only load in specific, outdated browsers. (Though bigger failures, like the launch of healthcare.gov, get airtime too.)

I appreciated this book’s thoughtful analysis of how government software gets built—it goes beyond the stereotype of the incompetent government employee and digs into the… show more.