In Search of Excellence

I loved this and found it both interesting and helpful when it first appeared, and I reckon anyone could still benefit from reading it now. Based on research across a range of industry sectors identifies what makes a manager and an organization successful and provides guidance about how action should be taken.

What I like about it is that once noted, its ideas seem like common sense (they are!) but are factors so easily missed or shortchanged in the hurley-burley of corporate life. 

This elegantly written book is chock-a-block with real-life examples and balances rigorous conceptual discussion with practical tips for moving organizations from mediocrity to excellence.

I especially like the author's distillation of eight practical tips that separate successful companies from the wannabes, including a bias for action, staying close to the customer, and “sticking to the knitting.” These were ahas! at the time and have since become timeless “musts” for well-run companies.