Good Services
Book description
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles…
Why read it?
1 author picked Good Services as one of their favorite books. Why do they recommend it?
A former student and friend who works in-house as a UX Design Director recommended this book to me.
It bridges the gap between successful design and business management. Most young designers start off by only seeing or interacting with their designs rather than being part of a much larger service design ecosystem. This book shares the essential principles of service design and, in the process, introduces designers to the strategic value of good design.
From Jamie's list on aspiring UX/UI designers in the digital age.
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