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Making Work Visible: Exposing Time Theft to Optimize Work & Flow Paperback – March 15, 2022

by Dominica DeGrandis (Author)
4.7 4.7 out of 5 stars 421 ratings
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Today's workers are drowning: nonstop requests for time, days filled to the brim with meetings, and endless nights spent heroically fixing the latest problems. This churn and burn is creating a workforce constantly on the edge of burnout.

In this updated edition, IT time management expert Dominica DeGrandis reveals the real crime of the century―time theft, one of the most costly factors impacting enterprises in their day-to-day operations.

Through simple solutions that make work visible, DeGrandis helps people round up the five thieves of time and take back their lives with time-saving solutions. Chock-full of exercises, takeaways, real-world examples, colorful diagrams, and an easy-going writing style, readers will quickly learn effective practices to create high-performing workflows within an organization.

And now, with this updated second edition, readers will get more exercises plus a new afterword from the author featuring new learnings from the past five years.

The technology world―and indeed the whole business world―is moving at a pace faster than ever before, and it shows no signs of slowing down. Instead of consigning ourselves to the pressure cooker of the modern world, it's time to elevate how we work. It's time to level up our game. It's time to make work visible.

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Previous page
  1. Print length
    240 pages
  2. Language
    English
  3. Publisher
    IT Revolution Press
  4. Publication date
    March 15, 2022
  5. Dimensions
    6.06 x 0.62 x 9.06 inches
  6. ISBN-10
    1950508498
  7. ISBN-13
    978-1950508495
  8. See all details
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Editorial Reviews

About the Author

Dominica DeGrandis is one of the top experts of kanban flow in the IT industry today. Along with being a sought-after speaker at industry conferences, Dominica writes articles for industry publications such as Cutter IT and TechBeacon. As Director of Digital Transformation at Tasktop Technologies, Dominica combines experience, theory, and practice to help organizations level up their capability to improve workflow to optimize delivery of business value. She lives in Washington state with her husband and two of their four children. She blogs at ddegrandis.com and tweets at @dominicad.

Product details

  • Publisher ‏ : ‎ IT Revolution Press; Second edition (March 15, 2022)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 240 pages
  • ISBN-10 ‏ : ‎ 1950508498
  • ISBN-13 ‏ : ‎ 978-1950508495
  • Item Weight ‏ : ‎ 2.31 pounds
  • Dimensions ‏ : ‎ 6.06 x 0.62 x 9.06 inches
  • Customer Reviews:
    4.7 4.7 out of 5 stars 421 ratings

About the author

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Dominica Degrandis

Dominica Degrandis

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Dominica DeGrandis is Director of Digital Transformation at Tasktop, where she helps customers improve the flow of work across value streams. Responsible for introducing customers to flow-based aspects of digital transformation, she coaches IT & Business teams on the Flow Framework to improve outcomes. Author of “Making Work Visible: Exposing Time Theft to Optimize Work & Flow”, Dominica is a huge fan of using visual cues to inspire change and spur alignment across organizations.

Customer reviews

4.7 out of 5 stars
4.7 out of 5
421 global ratings

Top reviews from the United States

Amazon Customer
5.0 out of 5 stars Everyone should have this book
Reviewed in the United States on October 26, 2020
Verified Purchase
This book is phenomenal. I've just ordered my second copy, as I gave away my first, as well as have procured in lots for teams of folks who I knew would benefit from it.

Demonica surfaces challenges we all face in a simple, straight forward way that everyone can understand, and expertly leads you to the "why you should care about lean thinking" body of water. She relates her approach to your personal life as well as your work life, helping you to examine things in your life you may have not previously noticed or seen, that have massive impacts to your time and energy.

We've all heard of "work smarter, not harder" - this book is one of the best guides on how to do exactly that. Recognize the "thieves of time" and attack them, freeing up cognitive energy and ensuring you're spending time and energy on the right things at the right time.

Everyone should have this book. Thank you Demonica!
3 people found this helpful
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Kindle Customer
5.0 out of 5 stars Wonderful book
Reviewed in the United States on November 30, 2023
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The way in which she explains the concepts and the exercises she proposes are very helpful. Reading this book awakens my curiosity and rekindles my desire to continue learning
One person found this helpful
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Patti Rodger Kirkpatrick
4.0 out of 5 stars Four Stars
Reviewed in the United States on January 29, 2018
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Written so that it's an easy read and enjoyable. Not like a "text book" at all.
One person found this helpful
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Lily Zhang
5.0 out of 5 stars practical book crystallizes many things
Reviewed in the United States on October 5, 2023
Verified Purchase
I have been reading many books about execution and this one is inspirational. I love that it’s both practical and easy to apply. Strong recommend.
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Brian K. Seitz
5.0 out of 5 stars Tools for productivity and effectivenss
Reviewed in the United States on December 20, 2017
Verified Purchase
Like many productivity books Making Work Visible is focused on one approach. However, that doesn't diminish its value. Actually it increases it as its easier to implement the insights gain from the book. I've read the previous book Personal Kanban which I'll rate a 5 star also --when the task comes up on my Kanban board ;-) -- which I've experimented with the past several weeks. My productivity increased, getting a lot of items off my to do list which had been on there way too long. However, I was still finding several items not progressing to the done column, nor did I feel that all of my accomplishments added up to greater effectiveness. Reading Making Work Visible has given me insight and tools to address the why some specific items are stuck. I'll likely have to wait till I finish the book to gain more insights and tools on the effectiveness issue. That said I'll put this as one of my Top 10 reads for 2017 .
5 people found this helpful
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Chris
5.0 out of 5 stars Good read, good ideas, well presented
Reviewed in the United States on May 7, 2019
Verified Purchase
Dominica DeGrandis has delivered a well written book for project manager and project team offering concepts and ideas on how to make work visible. Ideas on how to better manage Kanban boards, create usable categories, better tracking, and most important as to how to identify areas of time theft.
If you are a project manager, read this book and keep it handy to read and reference again and again.
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Jason Stokes
5.0 out of 5 stars Great reference.
Reviewed in the United States on November 11, 2018
Verified Purchase
I love this book - and recommend it to virtually everyone. I don't work in the software field, but the lessons learned from here are a perfect fit for anyone in an office environment. Think about how much work is "hidden" out there in people's computers or nowhere to be seen at all. Now imagine we can "see" all of it - and what needs to be done. That would be incredible!

This book offers practical, real world advice on how to make work easy to see, and does not over-complicate things. Anyone could quickly implement these processes.
3 people found this helpful
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John Weers
5.0 out of 5 stars It's important to find and remove time waste from our work and Dominica does a great job showing how to find and remove waste.
Reviewed in the United States on December 28, 2017
Verified Purchase
Do you know where all of the time in your team is spent?
Do you have too much in progress making so that you can't get enough done?
Are you losing time to people just dropping by?
or communicating status?

This book will show you how to examine the process you are following and how you approach work so that you can find and then remove the largest ways that time is stolen from your teams. While the examples in the book mostly come down to use of Kanban and Lean principles, spend some extra time thinking about how the different time thieves may be affecting your team and you should find that you can recognize and remove the issues using minor adaptations of your current process.

Dominica does a great job showing where time can be wasted and how to identify and remove the waste.
2 people found this helpful
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Top reviews from other countries

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A. David Garza Marin
5.0 out of 5 stars Grandioso para descubrir y luchar contra los ladrones de tiempo.
Reviewed in Mexico on September 14, 2022
Verified Purchase
Originalmente, compré este título en Audible. Su contenido me pareció tan interesante que, también, compré el libro para tenerlo como referencia. Es especialmente útil si estás involucrado en tareas de Tecnologías de la Información y Comunicaciones (TIC), aunque no dudo que pueda adaptarse a otros ámbitos laborales.

No puedo más que recomendarlo con toda amplitud. Es de lectura fluida y comprensible.
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Mr B
5.0 out of 5 stars Good introduction to Kanban
Reviewed in the United Kingdom on June 17, 2022
Verified Purchase
I thought this was a very good introduction to the Kanban method
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Balrog30
5.0 out of 5 stars Excellent Guide for Development Teams
Reviewed in Canada on August 10, 2019
Verified Purchase
An excellent guide to applying visual management tools (Kanban) to identify patterns that cause work to get backed-up, particularly for software development or IT teams. Does not prescribe a one-size-fits-all solution, but rather presents some options and guides the reader through finding the right fit.
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Miguel de Diego
1.0 out of 5 stars Si no eres bilingue, no lo compres.
Reviewed in Spain on August 28, 2018
Verified Purchase
Sencillamente, imposible de leer, si tu nivel de inglés no es muy alto, repito, muy alto, perderás 15 minutos por página buscando en el diccionario, cada dos renglones un palabro indescifrable. Llevo más de 10 años leyendo libros técnicos en inglés, y es el único que he abandonado por la desesperación. Curioso, un libro que te habla de los ladrones del tiempo, y menciona uno como el Context Switching. Leer este libro es un claro ejemplo, me he pasado más tiempo buscando en el diccionario el significado de las palabras más rebuscadas que esta señora ha podido encontrar. Leyendo el libro, cuando intentas comprender algo, te das cuenta que nada tiene sentido debido al ir y venir al diccionario, la lectura no es nada fluida. Es como dar a leer el Quijote en castellano a un inglés. ABSOLUTAMENTE DESESPERANTE
2 people found this helpful
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Julio Cesar Soria Belmontes
5.0 out of 5 stars Excelente producto
Reviewed in Mexico on May 27, 2019
Verified Purchase
Excelente producto, muy ilustrativo
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