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NLP at Work, 4th Edition: The Difference that Makes the Difference Paperback – November 17, 2020

by Sue Knight (Author)
4.4 4.4 out of 5 stars 301 ratings
See all formats and editions
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This major new edition of Sue Knight's bestselling book NLP at Work has been extensively revised and updated, with an emphasis on the heart of NLP - becoming a model of excellence.

In addition to a new slant to every chapter, there are three new chapters on the key things that make the biggest difference for the greatest results:
Humor: enabling you to stand back and see things from a different perspective
Clean questions: minimising yourself to find out the essence of the other person
Time: understanding how what you get in life is influenced by your relationship to time past, present and future

NLP at Work has sold over 100,000 copies and is one of the most popular books ever published on the practical skills of NLP and how it can be applied in business. It transformed NLP from a peripheral art into an accessible, practical concept with relevant applications in the areas of influence, communication, negotiation, teamwork and coaching. Clear, readable and jargon free, this book will help you get to the essence of what makes you and your business excellent and unique.
Previous page
  1. Print length
    464 pages
  2. Language
    English
  3. Publisher
    Nicholas Brealey
  4. Publication date
    November 17, 2020
  5. Dimensions
    7.5 x 1.38 x 9.63 inches
  6. ISBN-10
    1529393078
  7. ISBN-13
    978-1529393071
  8. See all details
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Editorial Reviews

Review

A jargon-free approach, featuring exercises, examples and action tips to show how to use NLP techniques, to accelerate learning and enhance creativity, communication and influence.―People Management

NLP at Work outlines NLP in a business setting. Understanding how your behaviour influences the responses of those you deal with can be the key to modifying attitudes and establishing rapport.―The Guardian

Recommended for anyone who works with people in a business environment. Liberally sprinkled with mini case studies and stories, which illustrate the theory nicely and keeps jargon to the minimum.―Training Journal

Recommended heartily for its good visual presentation, jargon-reduced descriptions and lots of fine examples of NLP at work in the workplace. It's a great place to start.―NLP World

This book may help you to understand life more clearly.―Paul Smith, fashion designer

Sympathetic and clear... the whole book makes NLP reasonable, achievable and commonsense.―Mark McKergow, co-author of The Solutions Focus

The clearest book on NLP that I have come across. It is easy to read, relevant and insightful.―Management Training

The definitive volume on the topic... an excellent introduction to the subject. A clear, thoughtful structure takes both novices and experienced practitioners through the subject in a logical, coherent, and easy to understand and enjoyable way. The style of writing is realistic and practical and it is easy to become immersed in the book.―Personnel Today

Should be on the bookshelf of any NLP student.―Training Management

About the Author

Sue Knight was the first to use NLP to improve the quality of the business world and is a leading international consultant and speaker. She provides public courses for NLP certification, in-company leadership development and training, offers one-to-one performance coaching, and is a sought-after conference speaker. She works across the world, especially in Europe and India. www.sueknight.com.

Product details

  • Publisher ‏ : ‎ Nicholas Brealey; Revised edition (November 17, 2020)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 464 pages
  • ISBN-10 ‏ : ‎ 1529393078
  • ISBN-13 ‏ : ‎ 978-1529393071
  • Item Weight ‏ : ‎ 2.03 pounds
  • Dimensions ‏ : ‎ 7.5 x 1.38 x 9.63 inches
  • Customer Reviews:
    4.4 4.4 out of 5 stars 301 ratings

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Sue Knight

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Customer reviews

4.4 out of 5 stars
4.4 out of 5
301 global ratings

Top reviews from the United States

Nick R.
5.0 out of 5 stars Very old fan
Reviewed in the United States on December 12, 2019
Verified Purchase
So when I was in highschool I got interested in NLP because I saw Derren Brown do some mental magic stuff on YouTube and I was instantly hooked. I picked up this book, probably from a Barns and Noble and read the whole thing very quickly. Now this was at least 11 years ago. I ended up letting a friend borrow it and haven't seen ever since then. But there are a few concepts I learned in this book that served me well which stuck all this time. Presupposition, Focusing on what you want (Look up, vs don't look down), and stories. Now that I'm in sales I decided to look for this book and get a fresh look at what Sue taught since the previous book. I'm specifically interested in seeing how I can control the context within which someone views the services I'm selling and I'm sure I'll get some solid ideas here. The biggest realization I had when I read this for the first time was that NLP is a study of how to communicate more effectively with people by understand how the mind processes what is said and how it is said.
3 people found this helpful
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C C
4.0 out of 5 stars Purchased for my boss
Reviewed in the United States on March 8, 2020
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Purchased for my boss
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S. Christopher
5.0 out of 5 stars Listen, read and make use of her work
Reviewed in the United States on June 10, 2015
Verified Purchase
Love Sue Knight only wish she had used a woman to narrate. Narrator is fine but some parts are strange re husband... I have the audio and the book.
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FDSOONER
5.0 out of 5 stars pretty in depth
Reviewed in the United States on May 21, 2016
Verified Purchase
tough read...pretty in depth...needed to re read chapters before moving on to the next to get the concept but definitely interesting material.
2 people found this helpful
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Craig Ruddock
5.0 out of 5 stars Bible of better communication
Reviewed in the United States on March 14, 2013
Verified Purchase
Well written, thought-through, pedagogic, relevant and inspiring. A great map reference for communication with yourself and others! A great choice before, during and after NLP training and practise.
4 people found this helpful
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Josephine
5.0 out of 5 stars Five Stars
Reviewed in the United States on July 22, 2017
Verified Purchase
Best book in the world!
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Ava F.
2.0 out of 5 stars A slog ....
Reviewed in the United States on April 17, 2014
Verified Purchase
The concept of neuro-linguistic programming is important and useful. The explanation makes this very complex subject accessible (hence a second star). Unfortunately, this reads like a textbook.
2 people found this helpful
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LoveToCamp
1.0 out of 5 stars One Star
Reviewed in the United States on September 16, 2016
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I needed it for a class, other wise not
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Top reviews from other countries

Chandrakant Patel
5.0 out of 5 stars Excellent Book on NLP
Reviewed in India on October 31, 2020
Verified Purchase
NLP at Work (4th Edition) by Sue Knight is one of the most straightforward books on the subject, as compared to other NLP books available in the market.

The book has been very smartly divided into three sections viz elements, modelling and practice. Every section is further divided into well thought out chapters to take the reader through the field of NLP. The format of the chapter includes clear description of the topic and sub-topics, along with stories and short case studies, which makes the book very interesting to read, especially for the novices. Followed by revision, practice checklist, exercises, summary and references in every chapter. A very comprehensively written book, which can help the reader to explore and experience new ways of working while getting connected with self and people around us.

The integrated approach of author comes out very clearly in the book, while she covers principles and practices of NLP. For the simplest reason, she has been teaching NLP for over 30 years and she lives it. Thank you so much for the book, Sue..!! 🙏🏼🙏🏼🙏🏼

Best regards 💐💐💐
3 people found this helpful
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Joss Landry
5.0 out of 5 stars REading a little as I go along. A lot ...
Reviewed in Canada on April 6, 2018
Verified Purchase
REading a little as I go along. A lot of wisdom in these pages. Need to digest as I read.
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David Napoli
5.0 out of 5 stars A practical set of skills for effectiveness.
Reviewed in Australia on March 3, 2018
Verified Purchase
A highly recommended read. Sue Knight presents a complex area of work in simple practical terms that genuinely builds understanding and skills.
David Napoli, Managing Director , Quattro Invetsments Pty Ltd , Australia
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Sante Galiazzo
5.0 out of 5 stars best buy. well write. easy to get knowledge. correct way to approach to NPL
Reviewed in Italy on September 13, 2015
Verified Purchase
Best buy for me. I love NLP. This book help to understand this philosophy and the correct way to use it for yourself
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Jackie Lawlor
5.0 out of 5 stars a book you will keep coming back to and a fantastic training resource
Reviewed in the United Kingdom on May 9, 2014
Verified Purchase
This is a book I read in small chunks because in the reading of it I have so many lightbulb moments, I have to keep putting it down to reflect and to process and then to come back to it again.

It was my constant companion on some recent trainings with Sue and was fantastic for pre reading to prime the learning and for reading after we covered a topic to embed and expand on the learning and I am now incorporating elements from the book into training I deliver myself.

But back a bit! Sues first edition of this book was one of the first of two books about NLP that I ever read approaching 20 years ago and Sues was the only book out there explicitly about NLp. Even then, when I genuinely did know nothing about NLP it was clear, inspirational and had the same lightbulb moment effect that the latest edition does. So whatever your level of knowledge or experience, if you only buy one NLP book, buy this one. I must have 15 books on NLP and this is my go to resource. Worth every penny!
2 people found this helpful
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